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Enabling Ivr Self-Service With Speech Recognition

Jon Anton, G. P. Paul Kowal

ISBN 10: 0971965293 / ISBN 13: 9780971965294
Editorial: The Anton Press, 2005
Usado Condición: Fine Encuadernación de tapa blanda
Librería: Monarchy books (Toronto, ON, Canada)

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Clean With No Remarks Or Highlights Inside. 168 Pages With The Index. Paperback.We can ship from the USA and Canada. N° de ref. de la librería 026005

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Título: Enabling Ivr Self-Service With Speech ...

Editorial: The Anton Press

Año de publicación: 2005

Encuadernación: Soft cover

Condición del libro:Fine

Edición: First Edition.

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Everyone is talking about speech recognition and its many applications. The hype is loud and clear. However, in reality, most contact center practitioners are still on the sidelines watching and waiting to hear more about the success stories and the realistic applications of this marvelous new technology. In this book, the authors report on actual case studies where speech recognitions has been successful applied to enable self-service through the IVR. Readers will learn: a) who are the major players in speech recognition, b) how to determine what applications are best suited for speech recognition, c) what results can you expect from speech recognition implementations, d) which companies have successfully applied speech recognition, and e) where will you find the biggest financial pay-back for speech recognition.

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