"There is often only one reason why companies, organizations, and governments fail: inattention to the customer. This comprehensive guide provides you with all the business-tested tools you need to implement and sustain a customer-focused quality process and maximize profits..improve productivity..and establish a reputation for greatness." This book has 273 pages and is illustrated. N° de ref. de la librería
Sinopsis: "Customer-Focused Quality: What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!
About the Author: Tom Hinton works with companies that want to create successful leaders and improve their business results through superior customer service and teamwork. Tom is the author of three best-selling books. He is also a frequent speaker at corporate and association meetings. Since 1987, Tom has delivered over 500 keynote programs around the world. Tom is president of the Customer Relations Institute, a San Diego-based consulting firm that specializes in helping clients achieve a reputation for greatness through superior customer service and performance excellence. He resides in San Diego, California.
Wini Schaeffer is the former Director of Customer-Focused Quality at Motorola, a Malcolm Baldrige Award winner. She resides in Dana Point, California.
Título: Customer-Focused Quality : What to Do on ...
Editorial: Prentice-Hall, Inc.
Año de publicación: 1994
Encuadernación: Hard Cover
Condición del libro: Fine
Edición: First Printing
Descripción NYIF, 1994. Estado de conservación: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In poor condition, suitable as a reading copy. Dust Jacket in good condition. Nº de ref. de la librería 4822085
Descripción Prentice Hall Trade. Hardcover. Estado de conservación: New. 013189630X Ships promptly. Nº de ref. de la librería HGT1826PHCM092916H0267A
Descripción Prentice Hall PTR. Hardcover. Estado de conservación: Very Good. Light wear to edges and pages. Cover and spine show no easily noticeable damage. Nº de ref. de la librería G013189630XI4N00
Descripción Prentice Hall Trade. Hardcover. Estado de conservación: Good. 013189630X Good Condition. Inscription by author. Five star seller - Ships Quickly - Buy with confidence!. Nº de ref. de la librería Z013189630XZ3
Descripción Prentice Hall Trade. Estado de conservación: Good. Used - Good Item may show signs of wear. May contain some writing and highlighting. Nº de ref. de la librería 1-K-3-1874
Descripción Estado de conservación: Good. Customer-Focused Quality: What to Do on Monday Morning. Nº de ref. de la librería SKU0633414
Descripción Hardcover. Estado de conservación: New. Brand New! We ship daily Monday - Friday!. Nº de ref. de la librería 1EY82M008J96
Descripción Prentice Hall Trade. Hardcover. Estado de conservación: Very Good. Prentice Hall Trade. Hardcover. 013189630X Hardcover with tight binding, bright clean unmarked text and dustcover . Very Good. Nº de ref. de la librería SRL000692
Descripción Prentice-Hall, 1994. Hard Cover. Estado de conservación: Fine. Estado de la sobrecubierta: Very Good. This book is Autographed and inscribed by Tom Hinton on the 1st page (free endpaper). This book is in fine condition. The binding is tight and pages are clean. It appears to have not had use. The dust jacket is in very good condition with bumps and scuffs. The inscription reads: "To Leo - Your customer focus is a Mile High! Keep reaching for the Stars!". Signed by Author. Nº de ref. de la librería 017412
Descripción Prentice Hall Trade, 1993. Hardcover. Estado de conservación: New. book. Nº de ref. de la librería M013189630X