Imagen del editor
Título: Conflict Management and Negotiation Skills ...
Editorial: The Institute of Internal Audito
Año de publicación: 2007
Condición del libro: Fine
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Sinopsis: This book represents the results of over 20 years working as a private consultant and trainer to the audit profession. What started as a small program based on the best research on conflict management and negotiation skills, has slowly evolved into a book based on research on these two topics plus the real life experiences of thousands of auditors who deal with conflicts, potential conflicts and differing positions that need to be united on a daily basis. The book is designed to give both clarity into human nature as well as practical skills and suggestions for dealing with people in a wide range of challenging situations. The goals for this book are two-fold: to increase your understanding of how people think and act (including yourself), and to give a tremendous number of tips, practices, suggestions, ideas and skills that you may use appropriately to increase your relationship and get better audit results with your customers and clients, wherever they may reside.
Biografía del autor: Joan Pastor, PhD, is president of JPA International, Inc, an international management development and communications training firm headquartered in San Diego, CA. She has been a frequent speaker and seminar leader for a number of chapters and conferences for the Institute of Internal Auditors (IIA), the AICPA, BIA, ICBI-Europe, AHIA, ISACA, and more. Joan has worked with at least 20 IIA chapters and affiliates around the world, many of whom have brought her back 3-4 times. She has presented at numerous IIA Conferences around the world as well. About 50% of the assignments JPA International carries out each year are connected to the audit or finance professions in some way. Besides Joan s work with audit, finance and risk associations, she has provided numerous training, consulting and coaching services to accountants, risk professionals, and auditors in both private and public organizations worldwide for the past 18 years. Her courses range from developing people skills through interviewing, influencing, facilitation and presentation skills to solidifying audit methodology and procedures through business process management, organization-wide risk assessments and most recently, using psychology to understand and target fraud, unethical behavior and white collar crime. Her services assist these professionals in developing diagnostic, organizational and leadership skills to complement their technical expertise and make them highly successful in their careers. For more information, please contact JPA International, Inc. at JPA4Auditors.com, or call 760-945-9767.
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