This Book is in Good Condition. Clean Copy With Light Amount of Wear. 100% Guaranteed. Summary: Preface. Chapter 1. A World of Change. Chapter 2. How Process Can Drive Strategy. Chapter 3. The Strategic Process. Chapter 4. Strategy Maps. Chapter 5. Balanced Scorecard and Strategic Initiatives. Chapter 6. Conclusions. Index. N° de ref. de la librería
Sinopsis: Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
From the Back Cover: Praise for Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers
"I have seen Ralph implement the strategies discussed in this book first hand with tremendous results. We turned our business around with a ROA improvement of -60% to +40% within 18 months."
—Bernard Winters, Vice President, Sales and MarketingMeadWestvaco Packaging Systems
"The link between process and strategy is critical in today's business world. The methods described in this book provide a roadmap for organizations to identify strategically significant processes and leverage their performance."
—J. Walker Rainey, Managing Director, Max Europe Holdings Limited
"Ralph's process and strategy work have been invaluable to our organization over the years. He's an ongoing part of our management training and development program, and the techniques described in this book have worked wonders for us."
—Linda Aldred, Vice President, Human Resources and Organizational Development, Texas Children's Hospital
"So many books present theory that sounds great but is difficult to put into practice. It's nice to finally have a text that so clearly illustrates the 'how to' of strategic process implementation. I would categorize this book as a fundamental tool for business leaders."
—Sean P. Shea, President, Vista Engineering Group, LLC
"Ralph has developed simple and powerful methods for translating strategic plans into actionable results."
—Clive Tobin, Chief Executive of a global insurance corporation
"If you are serious about executing strategy, then Ralph Smith's approach is for you. Business Process Management and the Balanced Scorecard offers proven 'how-to' methods that are sure to bring successful results."
—Kathe Rushford Carter, Managing Partner, CR-LLC
Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers is essential reading for creating a strategically aligned organization. Author Ralph Smith shows managers how to channel the specific knowledge, talents, and skills of the workforce throughout their organization toward achieving long-term strategic goals.
Condición del libro: Used
Descripción Wiley, 2006. Hardcover. Estado de conservación: Good. This is a former library book with library stickers and stamps. Nº de ref. de la librería mon0001498804
Descripción Wiley. Hardcover. Estado de conservación: VERY GOOD. little to no wear, pages are clean. The cover and binding are crisp with next no creases. Nº de ref. de la librería 2798547910
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Descripción Wiley 2006-12-11, 2006. Hardcover. Estado de conservación: good. 1. 0470047461. Nº de ref. de la librería 692643
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Descripción Wiley, 2006. Hardcover. Estado de conservación: Used: Good. Nº de ref. de la librería SONG0470047461
Descripción Wiley, 2006. Hardcover. Estado de conservación: Very Good. Great condition with minimal wear, aging, or shelf wear. Nº de ref. de la librería P020470047461
Descripción John Wiley and Sons. Estado de conservación: New. Brand New. Nº de ref. de la librería 0470047461
Descripción Wiley, 2006. Hardcover. Estado de conservación: Like New. Almost new condition. Nº de ref. de la librería P010470047461
Descripción Wiley. Hardcover. Estado de conservación: Fine. 0470047461 Like New Condition. Nº de ref. de la librería LN6.0238304