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Automotive Service Reception practical tutorial (highly skilled automotive professional vocational education and second Five-materials)

DUAN ZHONG LI // ZHANG JIN KUO

ISBN 10: 7111313453 / ISBN 13: 9787111313458
Nuevos Condición: New Encuadernación de tapa blanda
Librería: liu xing (JiangSu, JS, China)

Librería en AbeBooks desde: 7 de abril de 2009

Cantidad: 10

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Descripción

Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Pages Number: 248 Publisher: Machinery Industry Pub. Date :2010-09-01 version 1. This book broke the previous instructor teaching only consider how to teach students how to learn regardless of thinking. the point of training and actual combat skills Application of organic combine to make the students learn is no longer boring. becomes amusing. Reception of the book the car broken down into seven service projects: the establishment of a sense of service. providing services and products. process optimization services. maintenance. booking operations. vehicle maintenance. service reception. by item processing. delivery of the vehicle operation. service tracking. By learning these seven projects and seven projects around the start of this scene training. the hero of the book to the students grow small Wangshun Li to a qualified service reception. This book is suitable for senior vocational schools. automotive services enterprises. etc. used as teaching materials are also available for front-line services. reception staff and services of interest to readers of the car reference reading. Contents: Introduction The establishment of the project a sense of service tasks an understanding of the problem a car service [] What is the service [Issue two] What are car repair service [Question] What are three customer satisfaction and customer loyalty task to implement the task two services marketing [issue a] customer service is how to participate in the process [Issue two] services between its various elements have a link 3 What is the problem of marketing services [Issue four] how to understand auto repair service Task to implement the task three services Awareness] [issue a reception service which must have knowledge of business etiquette [Issue two] how the character of the owner to provide the necessary services [] For services to the three basic principles should be mastered what Task of implementation of the project two to provide services and products. service process optimization tasks a service offerings [a] vehicle maintenance service problem is the core of what [Issue two] What are the key elements of car service 3 problem is that not all the additional services the role of core services are the same [Issue four] What means of communication services Implementation tasks described in the task service process [two] What is the problem of a car service process [issue two] services in accordance with a blueprint for how to carry out service work Understanding of the task to implement the task three main duties of service received [a] service reception problems should master the basic knowledge of what points [Issue two] services. reception of the main job responsibilities Task of implementation of the project three maintenance tasks in a service appointment booking [issue a] Why a booking service [Issue two] What type of job reservation [] Appointment to the three operational workflow like [Issue four] telephone booking methods are there Task of implementation of the project four business reception tasks a vehicle to issue a store customer reception [link] for pick up service in the reception of the role [Problem] in the next two cars part of the customer's expectations [] Vehicle maintenance services to the three common terms what [Issue four] What are the car and received a job step [Question] how to fill five Questionnaire 6 service reception problems on how to obtain the customer's trust Task to implement the task two vehicles [issue an] inquiry why the car maintenance [Issue two] What are common auto repair service 3 vehicle interrogation issues. pre-work process like [Issue four] how to check the appearance of ring car [Question] What are five vehicles interrogation techniques Three emergency rescue mission implementation tasks [] What is the issue of an emergency service [Issue two] What are car insurance 3 how the problem w. N° de ref. de la librería LK9498

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Título: Automotive Service Reception practical ...

Encuadernación: paperback

Condición del libro:New

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