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Sinopsis
Service Strategy delivers guidance with designing, developing and implementing service management as a strategic resource. The Service Strategy is critical in the context of the processes along the Itil Service Lifecycle in the Service Design, Service Transition, Service Operation, and Csi phases. A clear Service Strategy helps to ensure that an organization is equipped to manage costs and risks within the service portfolios. This management guide offers a number of guidelines that will help in setting customer- and market-oriented goals and expectations.
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Reseña del editor
Service Strategy delivers guidance with designing, developing and implementing service management as a strategic resource. The Service Strategy is critical in the context of the processes along the Itil Service Lifecycle in the Service Design, Service Transition, Service Operation, and Csi phases. A clear Service Strategy helps to ensure that an organization is equipped to manage costs and risks within the service portfolios. This management guide offers a number of guidelines that will help in setting customer- and market-oriented goals and expectations.
Reseña del editor
The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the 'lifecycle' approach?
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Service Strategy based on Itil® V3: A Management Guide
Publicado por
Van Haren Publishing, 2008
ISBN 10: 9087531249
ISBN 13: 9789087531249
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Tapa blanda
Librería: medimops, Berlin, Alemania
Calificación del vendedor: 5 de 5 estrellas
Condición: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Nº de ref. del artículo: M09087531249-V
Cantidad disponible: 1 disponibles
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Service Strategy based on Itil® V3: A Management Guide (Best practice)
Publicado por
Van Haren Publishing, 2008
ISBN 10: 9087531249
ISBN 13: 9789087531249
Antiguo o usado
Paperback
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR006179347
Cantidad disponible: 1 disponibles
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Service Strategy based on Itil® V3: A Management Guide (Best Practice (Van Haren Publishing))
Publicado por
Van Haren Publishing, 2008
ISBN 10: 9087531249
ISBN 13: 9789087531249
Antiguo o usado
Paperback
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Nº de ref. del artículo: GOR010260411
Cantidad disponible: 1 disponibles
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Service Strategy Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))
Publicado por
Van Haren Publishing, 2008
ISBN 10: 9087531249
ISBN 13: 9789087531249
Antiguo o usado
Tapa blanda
Librería: Wonder Book, Frederick, MD, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: As New. Like New condition. A near perfect copy that may have very minor cosmetic defects. Nº de ref. del artículo: J13D-03115
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Strategy Based on ITIL V3: A Management Guide (Best Practice (Van Haren Publishing))
Publicado por
Van Haren Publishing, 2008
ISBN 10: 9087531249
ISBN 13: 9789087531249
Antiguo o usado
Paperback
Librería: Patrico Books, Apollo Beach, FL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Used: Very Good. Ships Out Tomorrow! Nº de ref. del artículo: 190507163
Cantidad disponible: 1 disponibles