Packed Full with Global Expertise! This thorough series of titles looks at each of the ITIL V3 lifecycle stages in order to give readers a succinct but complete guide to the essence of that stage. This Management Guide set consists of 5 books: Service Operation based on ITILÂ® V3 - A Management Guide; Service Transition based on ITILÂ® V3 - A Management Guide; Continual Service Improvement based on ITILÂ® V3 - A Management Guide; Service Design based on ITILÂ®V3 - A Management Guide; and Service Strategy based on ITILÂ® V3 - A Management Guide. The books are divided into two parts: In the first part the lifecycle phase is discussed in detail, in a standardized structure. In addition there is general information on principles of processes, teams, roles, functions, positions, tools, and other elements of interest. The second half specifically addresses the processes and functions of the lifecycle stage and are described in detail. Each of these processes and functions is described in terms of: Activities, methods and techniques; Interfaces, inputs and outputs; Metrics and Key Performance Indicators (KPIs); and Implementation, with Critical Success Factors (CSFs), challenges, risks and traps. A reference list of used sources is provided, as well as the official ITIL Glossary and a list with acronyms. Brought to you by the world s leading Publisher on IT Service Management these titles bring readers the combined expertise of global leaders in this field. Complementing the internationally recognized Foundations of IT Service Management based on ITIL V3 and IT Service Management based on ITIL V3 Pocket Guide these Management Guides provide fantastic depth and value for all IT Managers worldwide.
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Chief Editor Jan van Bon is responsible for managing the content of the ITSM Library which is published on behalf of ITSMF International. During the last 8 years he produced around 40 books on IT Service Management, and many translation projects. Apart from managing large numbers of publications he also advises small and large organizations in quality improvement projects, and he is a respected and accredited trainer.
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