Patients Satisfaction in Emergency Department- European Gaza Hospital: Accident and Emergency Department Patients Satisfaction Survey in European Gaza hospital, Gaza strip, Palestine

 
9783659446535: Patients Satisfaction in Emergency Department- European Gaza Hospital: Accident and Emergency Department Patients Satisfaction Survey in European Gaza hospital, Gaza strip, Palestine

One of the important goals of any health system is to deliver high quality health services and respond to the needs of service users. Patients' satisfaction is one of the most sensitive indicators of quality of services as it measures the gap between what is expected and ideal from one side and what actually exists in reality. The success or failure of any hospital is largely depends on the satisfaction met by the patients on various services offered. European Gaza Hospital is governmental hospital providing free of cost treatment to people lived in Gaza Strip. Improving the quality of care and patients satisfaction in European Gaza Hospital, mostly emergency department is a vital and necessary activity. The Book is based on a cross-sectional study to determine the patient's satisfaction-dissatisfaction of regarding health care service provided by EGH ED.Seventy three percent of patients were satisfied with overall emergency care, the highest rates were observed in nursing care (83.1%). This book indicated the need for evidence-based interventions in emergency care services in areas such as medical care, nursing care, courtesy of staff, physical comfort and waiting time.

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About the Author:

Mr. Hammoda Abu-odah (Master Public Health, Epidemiology) – Al-Quds University, Bachelor degree in Nursing Science from Palestine College of Nursing at 2008. Odah interesting in public health issue in Gaza, including renal disease, anemia, and trend of diseases.Currently Odah is full time employee as staff nurse at European Gaza Hospital since 2009

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Hammoda Abu-Odah; Khawla ElNems; Atta Al Jabary
Editorial: Lap Lambert Academic Publishing (2013)
ISBN 10: 365944653X ISBN 13: 9783659446535
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Descripción Lap Lambert Academic Publishing, 2013. Estado de conservación: New. This item is printed on demand for shipment within 3 working days. Nº de ref. de la librería LP9783659446535

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