The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary

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9781933309644: The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary

With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there — the partners — and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way.

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From the Back Cover:

“Keen insight on the transformational power of Starbucks.”-Dr. Jackie Freiberg, bestselling coauthor, Guts! and Nuts!

“Practical, proven ideas and strategies that you can apply immediately.”-Brian Tracy, bestselling author of Million Dollar Habits

How did Starbucks turn a cup of coffee into a worldwide business phenomenon? With unique access to Starbucks personnel and resources, Joseph Michelli isolated the 5 key leadership principles that transformed an ordinary idea into an extraordinary experience.

  • Principle 1: Make It Your Own
  • Principle 2: Everything Matters
  • Principle 3: Surprise and Delight
  • Principle 4: Embrace Resistance
  • Principle 5: Leave Your Mark

About the Author:

Joseph A. Michelli, Ph.D., is the founder of Lessons for Success, a training, consulting, and keynote presentation company. He also hosts an award-winning daily radio show on KVOR-AM in Colorado and speaks to various organizations throughout the world. Visit josephmichelli.com

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Joseph A. Michelli
Editorial: America Media International (2007)
ISBN 10: 1933309644 ISBN 13: 9781933309644
Nuevos Cantidad: 1
Librería
Irish Booksellers
(Rumford, ME, Estados Unidos de America)
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Descripción America Media International, 2007. Audio CD. Estado de conservación: New. book. Nº de ref. de la librería M1933309644

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