Artículos relacionados a The Executive Guide to Six Sigma Call Centers
Sinopsis
Examples of sigma use abound in the product manufacturing world. Screws and nuts really work together because product and process designers worked hard to make sure that the part variation, sigma, was held to a minimum. The concept of sigma's use in the service sector is harder to visualize. If we don't understand why we should use sigma, our use of the tool is slim. Not only do we have to use and understand sigma, additionally we must understand the science associated with its use. (From Chapter Two: Why Sigma?)So explains James Abbott in this guide for executives who want the benefits of Six Sigma in their call centers. In addition to complete explanations of queuing science, factoring, and segmentation, the book leads readers through the application of these methods to manage customer experience, reduce agent turnover, and lower wait times. Six Sigma’s role in risk management and lost opportunity cost are explored, and there is comprehensive coverage of the traits of effective operations and their managers, decision-making for the five call center types, and the difference between responsibility and accountability in the call center.
"Sinopsis" puede pertenecer a otra edición de este libro.
Reseña del editor
Examples of sigma use abound in the product manufacturing world. Screws and nuts really work together because product and process designers worked hard to make sure that the part variation, sigma, was held to a minimum. The concept of sigma's use in the service sector is harder to visualize. If we don't understand why we should use sigma, our use of the tool is slim. Not only do we have to use and understand sigma, additionally we must understand the science associated with its use. (From Chapter Two: Why Sigma?) So explains James Abbott in this guide for executives who want the benefits of Six Sigma in their call centers. In addition to complete explanations of queuing science, factoring, and segmentation, the book leads readers through the application of these methods to manage customer experience, reduce agent turnover, and lower wait times. Six Sigma’s role in risk management and lost opportunity cost are explored, and there is comprehensive coverage of the traits of effective operations and their managers, decision-making for the five call center types, and the difference between responsibility and accountability in the call center.
"Sobre este título" puede pertenecer a otra edición de este libro.
Comprar nuevo
Ver este artículo
EUR 29,23
EUR 3,66 gastos de envío en Estados Unidos de America
Destinos, gastos y plazos de envíoResultados de la búsqueda para The Executive Guide to Six Sigma Call Centers
Imagen de archivo
The Executive Guide to Six Sigma Call Centers
Publicado por
Robert Houston Smith Publishers, 2012
ISBN 10: 1887355111
ISBN 13: 9781887355117
Antiguo o usado
Paperback
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Nº de ref. del artículo: G1887355111I3N00
Cantidad disponible: 1 disponibles
Imagen de archivo
The Executive Guide to Six Sig
Publicado por
Robert Houston Smith Publishers, 2012
ISBN 10: 1887355111
ISBN 13: 9781887355117
Antiguo o usado
Tapa blanda
Librería: World of Books (was SecondSale), Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Nº de ref. del artículo: 00092555088
Cantidad disponible: 1 disponibles
Imagen de archivo
The Executive Guide to Six Sigma Call Centers
Publicado por
Robert Houston Smith Publishers, 2012
ISBN 10: 1887355111
ISBN 13: 9781887355117
Antiguo o usado
Paperback
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Fair. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration. Nº de ref. del artículo: GOR014130927
Gastos de envío:
EUR 6,43
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío
Cantidad disponible: 1 disponibles
Imagen de archivo
The Executive Guide to Six Sigma Call Centers
Librería: AwesomeBooks, Wallingford, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
paperback. Condición: Very Good. The Executive Guide to Six Sigma Call Centers This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9781887355117
Gastos de envío:
EUR 5,73
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío
Cantidad disponible: 1 disponibles
Imagen de archivo
The Executive Guide to Six Sigma Call Centers
Librería: Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
paperback. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9781887355117
Gastos de envío:
EUR 8,01
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío
Cantidad disponible: 1 disponibles
Imagen de archivo
The Executive Guide to Six Sigma Call Centers
Publicado por
Robert Houston Smith Publishers, 2012
ISBN 10: 1887355111
ISBN 13: 9781887355117
Nuevo
Paperback
Librería: Toscana Books, AUSTIN, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: new. Excellent Condition.Excels in customer satisfaction, prompt replies, and quality checks. Nº de ref. del artículo: Scanned1887355111
Cantidad disponible: 1 disponibles
Imagen del vendedor
The Executive Guide to Six Sigma Call Centers (Paperback or Softback)
Publicado por
Robert Houston Smith Publishers 3/22/2012, 2012
ISBN 10: 1887355111
ISBN 13: 9781887355117
Nuevo
Paperback or Softback
Librería: BargainBookStores, Grand Rapids, MI, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback or Softback. Condición: New. The Executive Guide to Six Sigma Call Centers 0.53. Book. Nº de ref. del artículo: BBS-9781887355117
Cantidad disponible: 5 disponibles
Imagen de archivo
The Executive Guide to Six Sigma Call Centers
Publicado por
Robert Houston Smith Publishers, 2012
ISBN 10: 1887355111
ISBN 13: 9781887355117
Nuevo
Tapa blanda
Librería: Lucky's Textbooks, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: New. Nº de ref. del artículo: ABLIING23Mar2912160267786
Cantidad disponible: Más de 20 disponibles
Imagen de archivo
The Executive Guide to Six Sigma Call Centers
Publicado por
Robert Houston Smith Publishers, 2012
ISBN 10: 1887355111
ISBN 13: 9781887355117
Nuevo
Tapa blanda
Librería: Best Price, Torrance, CA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: New. SUPER FAST SHIPPING. Nº de ref. del artículo: 9781887355117
Cantidad disponible: 2 disponibles
Imagen de archivo
The Executive Guide to Six Sigma Call Centers
Publicado por
Robert Houston Smith Publishers, 2012
ISBN 10: 1887355111
ISBN 13: 9781887355117
Nuevo
Tapa blanda
Librería: California Books, Miami, FL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: New. Print on Demand. Nº de ref. del artículo: I-9781887355117
Cantidad disponible: Más de 20 disponibles