Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

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9781596598652: Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

In JUST LISTEN, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible, and presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance. Goulston has proven these strategies during his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney. He has also trained FBI and police hostage negotiators to handle life-or-death situations.

With this powerful yet engaging audio book, you'll learn how to:

  • Get the attention of a total stranger who you need to know-like that potential client you absolutely must land.
  • Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality-a skill that can save a job, a marriage, or even a life.
  • Use the "Magic Paradox"-a technique the author developed for hostage negotiators- to turn a negative person into an asset.
  • Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the "Persuasion Cycle.


Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. JUST LISTEN gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.

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Book Description:

Foreword by Keith Ferrazzi, author of Never Eat Alone and Who’s Got Your Back

More than 100,000 copies sold!

Do you ever feel like you're talking to a brick wall?

The first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can't break through, you can't move forward.

Just Listen has helped tens of thousands of people tear down walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach Mark Goulston reveals simple, proven techniques for moving people from resistance to consensus, explaining how to:

Listen effectively · Make even a total stranger—perhaps a potential client—feel “felt” · Shift an angry or aggressive person into a calmer, more receptive state · Use empathy jolts to quickly bridge communication gaps ·Turn negative people into assets using the “Magic Paradox” · Achieve buy-in, the linchpin of all negotiation, persuasion, and sales · And more

Barricades between people become barriers to success and happiness, so getting through is not just a fine art—it's a crucial skill. With Just Listen, readers learn how to transform the “impossible” and “unreachable” people in their lives into true allies, loyal customers, and lifelong friends.

From the Inside Flap:

You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.

“Here's the challenge,” Mark says. “People have their own needs, desires, and agendas. They have secrets they’re hiding from you. And they’re stressed, busy, and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”

But the good news is that there are simple strategies that can make you compelling, and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance.

How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, deescalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re a new employee fresh out of school, a salesperson, or a CEO, once you master these skills you can take them wherever you go in your career.” And Mark has proven these strategies in his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney.

With this powerful yet engaging book, you’ll learn how to:

· Get the attention of a total stranger who you need to know—like that potential client you absolutely must land.

· Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality—a skill that can save a job, a marriage, or even a life.

· Use the “Magic Paradox”—a technique the author developed for hostage negotiators—to turn a negative person into an asset.

· Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the “Persuasion Cycle.”

Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. Just Listen gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships.

Mark Goulston, M.D., is a psychiatrist, consultant, business coach, and is the author of Get Out of Your Own Way and Get Out of Your Own Way at Work. He writes a leadership column for Fast Company and the “Solve Anything with Dr. Mark” career advice column for Tribune Media Services. Named one of America’s Top Psychiatrists by the Consumers’ Research Council of America (2009, 2005, 2004), he is frequently quoted or featured in The Wall Street Journal, Harvard Business Review, Fortune, Newsweek and others, and on CNN, NPR, Fox News, and BBC-TV. He lives in Los Angeles.

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Goulston, Mark
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ISBN 10: 1596598654 ISBN 13: 9781596598652
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Mark Goulston
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Descripción Gildan Audio, United States, 2012. CD-Audio. Estado de conservación: New. Unabridged. Language: English . Brand New. In JUST LISTEN, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible, and presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance. Goulston has proven these strategies during his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney. He has also trained FBI and police hostage negotiators to handle life-or-death situations. With this powerful yet engaging audio book, you ll learn how to: Get the attention of a total stranger who you need to know-like that potential client you absolutely must land.Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality-a skill that can save a job, a marriage, or even a life.Use the Magic Paradox -a technique the author developed for hostage negotiators- to turn a negative person into an asset.Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the Persuasion Cycle. Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. JUST LISTEN gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships. Nº de ref. de la librería AAS9781596598652

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Descripción 2012. CD. Estado de conservación: New. New Audiobook. Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería KA-9781596598652

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Descripción Gildan Audio, United States, 2012. CD-Audio. Estado de conservación: New. Unabridged. Language: English . Brand New. In JUST LISTEN, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible, and presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance. Goulston has proven these strategies during his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney. He has also trained FBI and police hostage negotiators to handle life-or-death situations. With this powerful yet engaging audio book, you ll learn how to: Get the attention of a total stranger who you need to know-like that potential client you absolutely must land.Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality-a skill that can save a job, a marriage, or even a life.Use the Magic Paradox -a technique the author developed for hostage negotiators- to turn a negative person into an asset.Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the Persuasion Cycle. Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. JUST LISTEN gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships. Nº de ref. de la librería AAS9781596598652

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Mark Goulston
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ISBN 10: 1596598654 ISBN 13: 9781596598652
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Descripción Gildan Audio, United States, 2012. CD-Audio. Estado de conservación: New. Unabridged. Language: English . Brand New. In JUST LISTEN, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible, and presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance. Goulston has proven these strategies during his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney. He has also trained FBI and police hostage negotiators to handle life-or-death situations. With this powerful yet engaging audio book, you ll learn how to: Get the attention of a total stranger who you need to know-like that potential client you absolutely must land.Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality-a skill that can save a job, a marriage, or even a life.Use the Magic Paradox -a technique the author developed for hostage negotiators- to turn a negative person into an asset.Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the Persuasion Cycle. Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. JUST LISTEN gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships. Nº de ref. de la librería BZE9781596598652

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Mark Goulston (author), Walter Dixon (read by)
Editorial: Gildan Audio 2012-05-08, S.l. (2012)
ISBN 10: 1596598654 ISBN 13: 9781596598652
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Descripción Gildan Audio 2012-05-08, S.l., 2012. audio CD. Estado de conservación: New. Nº de ref. de la librería 9781596598652

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Goulston, Mark
Editorial: Your Coach In A Box (2012)
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Descripción Your Coach In A Box, 2012. Audio CD. Estado de conservación: New. Never used!. Nº de ref. de la librería 1596598654

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Mark Goulston
Editorial: Your Coach In A Box
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BuySomeBooks
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Descripción Your Coach In A Box. No binding. Estado de conservación: New. Audio CD. Dimensions: 5.7in. x 5.2in. x 0.8in.In JUST LISTEN, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible, and presents remarkably effective tools and techniques you can use whenever a job, a sale, or a relationship hangs in the balance. Goulston has proven these strategies during his own 30-year career as a business coach at companies such as GE, IBM, Goldman Sachs, Kodak, Federal Express, Hyatt, and Disney. He has also trained FBI and police hostage negotiators to handle life-or-death situations. With this powerful yet engaging audio book, youll learn how to: Get the attention of a total stranger who you need to know-like that potential client you absolutely must land. Talk an angry person up from an instinctual (irrational) state to receptivity, and finally to rationality-a skill that can save a job, a marriage, or even a life. Use the Magic Paradox-a technique the author developed for hostage negotiators- to turn a negative person into an asset. Master the critical art of buy-in (the foreplay of negotiation, persuasion, and selling) by moving anyone through the Persuasion Cycle. Barricades between people become barriers to success, progress, and happiness; so getting through is not just a fine art, but a crucial skill. JUST LISTEN gives you the techniques and confidence to approach the unreachable people in your life, and turn frustrating situations into productive outcomes and rewarding relationships. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Audio CD. Nº de ref. de la librería 9781596598652

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Descripción Gildan Media, 2012. Estado de conservación: New. Nº de ref. de la librería TH9781596598652

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Descripción Compact Disc. Estado de conservación: New. Compact Disc. In JUST LISTEN, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible, and prese.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 0.195. Nº de ref. de la librería 9781596598652

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