How to Develop Training Quality Standards: 1402 (Infoline) - Tapa blanda

In times of financial turmoil, learning and development departments are often the first to face budget cuts. In order to prove the worth of our services, we must be able to show that our products and services are of high quality, and are the best option for an organization, both financially and strategically. This Infoline will: Describe several methods to identify and measure quality, including the Baldrige principles, quality improvement cycle (QIC), and voice of the customer. Introduce key concepts and guidelines for quality improvement processes. Help identify whether products or services are below or above a pre-established quality standard. Provide suggestions on how to improve training quality.

Bruno Neal is a scholar and a learning and development authority. He has written dozens of articles on learning and development and two Infoline (TM) on Informal Learning and Quality in Learning and Development. He is a Certified Professional of Learning and Performance (CPLP) and currently works as a Learning Strategist for Indiana University, USA Health Learning Solutions, an author, Instructional Systems Designer, and a Training and Performance Improvement Specialist. He has been appointed to the 2010 , 2011, 2012, and 2013 Board of Examiners for the Malcolm Baldrige National Quality Award, a judge of the 2011, 2012, and 2013 American Society of Training and Development (ASTD) BEST Award, and chair of the award committee in 2014. Mr. Neal was awarded with the highly esteemed American Society of Training and Development BEST Award in 2009 and part of the team awarded with the same achievement in 2011. Mr. Neal also serves as contributor for T+D (Training and Development) Magazine. He was recently awarded with the Champion of Learning Award Certification for his contribution to learning and professional development in 2011. Mr. Neal has spoken on ASTD International Conference & Exposition, local chapters of ASTD across the country, Cancer Treatment of America. Training and Development conference, the Training and Education chapter of the National Association of Electric Distributors (NAED), (Medical Users Software Exchange) MUSE, and "Learn from the BEST" conferences.