Lean Library Management: Eleven Strategies for Reducing Costs and Improving Services

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9781555707323: Lean Library Management: Eleven Strategies for Reducing Costs and Improving Services

Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he shows you how to apply Lean principles and practices how making small, simple changes in everyday routines will reap large time- and money-saving results. You ll learn how to: create a culture of change, define and streamline your library s service delivery chains, transform everyday operations like placing customer reserves and technical service processes, implement performance measures that can drive continuous improvement, apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout. By learning and applying these principles, your library will dramatically improve efficiency, service performance, and service lead times.

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About the Author:

John J. Huber formed the management consulting firm of J. Huber and Associates in 1986. Focused on the tools, principles, and concepts of Lean, he has dedicated his career to helping organizations dramatically improve their customer service through improved process performance. As a pioneer in the TPS/Lean revolution, he has traveled the country assisting more than 100 manufacturing, distribution, retail, and library organizations transform their operations. For the library world, he has developed breakthrough ideas including the holds-label solution and the no-totes delivery solution. Sample library clients include the New York Public Library, Carnegie Library of Pittsburgh, Tulsa City County Library, and Youngstown Mahoney County Public Library. Sample manufacturing clients include Midas, American Airlines, Safelite Glass, Rheem/Ruud, Zebco, Home International Products, and B. E. Aerospace. He has a bachelor's degree in industrial engineering and management from Oklahoma State University and holds three U.S. patents.

Review:

"Recommended for relevant staff in medium and large libraries to run the library more efficiently and as a tool for assessing library operations." --Library Journal, March 2011

"I handed out John Huber's Lean Library Management book -- to rave reviews-- at our own Lean Value Stream Mapping event to improve library services, a key part of Delaware s Library Quality Cycle to achieve performance excellence. It is so well written and timely, we don t have to reinvent the wheel!" --Dr. Annie Norman, State Librarian of Delaware

"Huber gives down-to-earth, practical, and, most importantly, achievable changes for libraries in ways that improve customer service and the competitiveness of libraries while cutting costs and increasing staff morale...This book is equally useful for public and academic libraries and to both management and support staff. Even if one doesn't embrace the lean method in totality and implement all of the 11 strategies, each reader should be able to take away something positive from reading this book." --Journal of Access Services, 2011

"Huber...applies the principles to common library operations such as new book preparation and holds processing. He challenges the notion that high number in the usually gathered statistics means quality service." --American Libraries, September/October 2011

"This book is essential for library directors, department heads, and librarians interested in creating a customer service focused environment." --Journal of Library Innovation, 2011

"This book is recommended for librarians in mid- to large-scale library authorities, particularly if they are involved in planning a new library. It is hard to see how they could not make savings by adopting the Lean Management approach." --The Australian Library Journal, November 2011

"John Huber has a unique perspective on how to help library systems improve customer satisfaction while reducing costs...Huber makes a strong case that, if library leaders were to apply Lean strategies as recommended, customer service could indeed improve while reducing costs...a diversity of library employees across the workplace hierarchy would benefit from reading this book." --College & Research Libraries

"Huber gives down-to-earth, practical, and, most importantly, achievable changes for libraries in ways that improve customer service and the competitiveness of libraries while cutting costs and increasing staff morale ... This book is equally useful for public and academic libraries and to both management and support staff. Even if one doesn't embrace the lean method in totality and implement all of the 11 strategies, each reader should be able to take away something positive from reading this book." --Journal of Access Services

"This book is essential for library directors, department heads, and librarians interested in creating a customer service focused environment." --Journal of Library Innovation

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John Huber
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Descripción Neal-Schuman Publishers Inc, United States, 2011. Paperback. Estado de conservación: New. New.. Language: English . Brand New Book. Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he shows you how to apply Lean principles and practices--how making small, simple changes in everyday routines will reap large time- and money-saving results. You ll learn how to: * Create a culture of change * Define and streamline your library s service delivery chains * Transform everyday operations like placing customer reserves and technical service processes * Implement performance measures that can drive continuous improvement * Apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout. By learning and applying these principles, your library will dramatically improve efficiency, service performance, and service lead times. Nº de ref. de la librería AAN9781555707323

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Descripción Neal-Schuman Publishers Inc, United States, 2011. Paperback. Estado de conservación: New. New.. Language: English . Brand New Book. Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he shows you how to apply Lean principles and practices--how making small, simple changes in everyday routines will reap large time- and money-saving results. You ll learn how to: * Create a culture of change * Define and streamline your library s service delivery chains * Transform everyday operations like placing customer reserves and technical service processes * Implement performance measures that can drive continuous improvement * Apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout. By learning and applying these principles, your library will dramatically improve efficiency, service performance, and service lead times. Nº de ref. de la librería AAN9781555707323

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Descripción Neal-Schuman Publishers Inc. Paperback. Estado de conservación: new. BRAND NEW, Lean Library Management: Eleven Strategies for Reducing Costs and Improving Services, John Huber, Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he shows you how to apply Lean principles and practices--how making small, simple changes in everyday routines will reap large time- and money-saving results. You'll learn how to: * Create a culture of change * Define and streamline your library's service delivery chains * Transform everyday operations like placing customer reserves and technical service processes * Implement performance measures that can drive continuous improvement * Apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout. By learning and applying these principles, your library will dramatically improve efficiency, service performance, and service lead times. Nº de ref. de la librería B9781555707323

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