IT Service Management using ITIL® and UML, 2nd edition: A guide to IT service management and ITIL® V3, 2011 Edition on Foundation Level and beyond

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9781533502049: IT Service Management using ITIL® and UML, 2nd edition: A guide to IT service management and ITIL® V3, 2011 Edition on Foundation Level and beyond
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Why another book about IT service management? This book may serve as a tutorial as well as a work of reference IT service management in general and to ITIL® V3, 2011 Edition.  In order to illustrate processes, systems and relationships, the figures in this book are UML graphs, taken from a UML model. These UML graphs either interpret existing original diagrams or illustrate new aspects or examples. The advantage of UML over less formal diagram notations is its defined syntax and semantics that helps the reader to understand contexts more easily.  In order to understand IT service management you have to get along with a pile of terms and abbreviations that are subject of this book's comprehensive glossary.

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Lars Dibbern
Publicado por CreateSpace Independent Publishing Platform (2016)
ISBN 10: 1533502048 ISBN 13: 9781533502049
Nuevo Paperback Cantidad disponible: 1
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Revaluation Books
(Exeter, Reino Unido)
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Descripción CreateSpace Independent Publishing Platform, 2016. Paperback. Condición: Brand New. 2nd edition. 380 pages. 10.00x8.00x0.86 inches. In Stock. This item is printed on demand. Nº de ref. del artículo: __1533502048

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