Self-Management: Understanding Behavioral Competency - Tapa blanda

Acerca del autor

Gian Paolo Roma is an associate professor of business administration at SUNY Broome Community College [BCC]. He teaches management, accounting, and freshman experience courses. Prior to teaching, Professor Roma was an original member of the start-up team that launched Omnipoint Communications, the first GSM wireless carrier in Northeastern United States [now part of T-Mobile]. He led strategic planning, quality assurance, budgeting, workforce management, training, and project management for the customer service division. Prior to customer service he managed regional and corporate marketing operations. Before the company launched, he establish the companies handset and equipment warehousing and distribution operation, and designed the business requirements and managed the integration between the billing, pos/inventory, and warehousing and distribution systems. Before being acquired, Omnipoint grew to over two thousand employees and one million customers in only 3.5 years. He started his career at UNISYS and Singer-Link in Quality Assurance Engineering, before working for Texaco [now part of Chevron] and NYNEX Mobile Communications [now part of Verizon Wireless] in Corporate Communications. He has a BS in Industrial Technology from Binghamton University [Watson School] and an MBA from Fordham University [Martino Graduate School of Business]. Publications: Robert F. Hurley, Melissa Thau Gropper, Gianpaolo Roma, “The Role of TQM in Advertising: a conceptualization and Framework for Application”, Journal of Marketing – Theory and Practice, Summer 1996, Vol. 4 No. 3