Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them

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9781490719566: Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here-complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog-this book is a service catalog" "We really struggled to identify and pull our IT services together until we saw this material-it saved us months" "With this material, we can finally tell the business what IT actually delivers to them" "A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation" "One can put together an entire IT service management operation just from the service descriptions in this book"

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About the Author:

Randy has extensive IT service management and operations experience gained from many clients around the world. He authored the ITIL 2011 Service Operation book, published worldwide. Passionate about gamechanging management practices within the IT industry, Randy is a handson IT service management expert helping IT organizations transform their IT infrastructure management strategies and operational practices to meet today's IT challenges. Randy has served in IT leadership roles across many large government, health, financial, manufacturing, and consulting firms, including a role as global head of IT service management for a worldwide media company with 176 operating centers around the globe. He implemented solutions for one company that won a Malcolm Baldrige award for their IT service quality. He continually shares his expertise across the global IT community, frequently speaking and consulting with many IT technology and business organizations to improve their service delivery and operations management practices.

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Randy A. Steinberg
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ISBN 10: 1490719563 ISBN 13: 9781490719566
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Descripción Trafford Publishing, Canada, 2013. Paperback. Estado de conservación: New. Language: English . Brand New Book ***** Print on Demand *****.What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It s all here-complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. Many books talk about how to build a service catalog-this book is a service catalog! We really struggled to identify and pull our IT services together until we saw this material-it saved us months! With this material, we can finally tell the business what IT actually delivers to them! A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation! One can put together an entire IT service management operation just from the service descriptions in this book!. Nº de ref. de la librería AAV9781490719566

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Descripción Trafford Publishing, Canada, 2013. Paperback. Estado de conservación: New. Language: English . Brand New Book ***** Print on Demand *****. What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It s all here-complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. Many books talk about how to build a service catalog-this book is a service catalog! We really struggled to identify and pull our IT services together until we saw this material-it saved us months! With this material, we can finally tell the business what IT actually delivers to them! A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation! One can put together an entire IT service management operation just from the service descriptions in this book!. Nº de ref. de la librería AAV9781490719566

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Descripción Trafford Publishing 12/26/2013, 2013. Paperback or Softback. Estado de conservación: New. Servicing Itsm: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them. Book. Nº de ref. de la librería BBS-9781490719566

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Descripción Trafford. Paperback. Estado de conservación: New. Paperback. 288 pages. Dimensions: 9.0in. x 6.0in. x 0.7in.What services does the IT organization really deliver Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. Its all here-complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. Many books talk about how to build a service catalog-this book is a service catalog We really struggled to identify and pull our IT services together until we saw this material-it saved us months With this material, we can finally tell the business what IT actually delivers to them A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation One can put together an entire IT service management operation just from the service descriptions in this book This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Nº de ref. de la librería 9781490719566

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Descripción Trafford, 2013. Paperback. Estado de conservación: New. book. Nº de ref. de la librería M1490719563

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