Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book

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9781466231320: Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book

Book by Orand Brady

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor:

The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitive environment.

This book, "Foundations of IT Service Management with ITIL® 2011", provides the reader with foundations-level knowledge of the concepts of the IT Infrastructure Library® for both ITIL® v3 and ITIL® 2011 preparing the reader to achieve success on the ITIL® Foundations certification exam as well as gain new insight on how IT can truly meet the needs of the business. These concepts help IT align to the needs of the business.

The IT Infrastructure Library®, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL® has rapidly gained popularity across the globe.

Written by an ITIL® Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL® 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL® Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization.

This book is supported with access to online sample exams that are constantly updated as new material is available. Based on reader input and the latest ITIL® Foundations syllabus, this book has been updated to provide readers with the most up-to-date exam preparation material possible.

Reseña del editor:

Used by universities and company training programs around the world, “Foundations of IT Service Management – the ITIL Course in a Book” is the book to help you achieve your ITIL® Foundation certification.

Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL® Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit.

Written by an ITIL® Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL® 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL® Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization.

Everyone prepares for the ITIL® Foundation certification exam in different ways. Accompanying the book are numerous study aids to support your study preparation on the supporting web site. Whether you are new to IT or a seasoned professional, this book is one you need to aid in your quest for certification.

Included in your purchase is access to the online study resources including:

- Exercise guide

- Audio “learn while you drive” reviews

- Sample exams

- Exam syllabus

- PDF version of the “100 ITIL Exam Questions” book

Companies in all industries are requiring ITIL® Foundation as a minimum requirement for their staff. Whether you are entering IT for the first time or switching jobs, ITIL® Foundation certification is a step toward your desired career.

"Sobre este título" puede pertenecer a otra edición de este libro.

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Descripción Createspace Independent Publishing Platform, United States, 2011. Paperback. Estado de conservación: New. 2nd. 232 x 190 mm. Language: English . Brand New Book ***** Print on Demand *****. Used by universities and company training programs around the world, Foundations of IT Service Management - the ITIL Course in a Book is the book to help you achieve your ITIL(R) Foundation certification. Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL(R) Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit. Written by an ITIL(R) Expert trainer who has taught thousands of students and hundreds of organizations, Foundations of IT Service Management with ITIL(R) 2011 provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL(R) Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL(R) to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. Everyone prepares for the ITIL(R) Foundation certification exam in different ways. Accompanying the book are numerous study aids to support your study preparation on the supporting web site. Whether you are new to IT or a seasoned professional, this book is one you need to aid in your quest for certification. Included in your purchase is access to the online study resources including: -Exercise guide -Audio learn while you drive reviews -Sample exams -Exam syllabus -PDF version of the 100 ITIL Exam Questions book Companies in all industries are requiring ITIL(R) Foundation as a minimum requirement for their staff. Whether you are entering IT for the first time or switching jobs, ITIL(R) Foundation certification is a step toward your desired career. Nº de ref. de la librería APC9781466231320

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Descripción Createspace Independent Publishing Platform, United States, 2011. Paperback. Estado de conservación: New. 2nd. 232 x 190 mm. Language: English . Brand New Book ***** Print on Demand *****.Used by universities and company training programs around the world, Foundations of IT Service Management - the ITIL Course in a Book is the book to help you achieve your ITIL(R) Foundation certification. Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL(R) Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit. Written by an ITIL(R) Expert trainer who has taught thousands of students and hundreds of organizations, Foundations of IT Service Management with ITIL(R) 2011 provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL(R) Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL(R) to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. Everyone prepares for the ITIL(R) Foundation certification exam in different ways. Accompanying the book are numerous study aids to support your study preparation on the supporting web site. Whether you are new to IT or a seasoned professional, this book is one you need to aid in your quest for certification. Included in your purchase is access to the online study resources including: -Exercise guide -Audio learn while you drive reviews -Sample exams -Exam syllabus -PDF version of the 100 ITIL Exam Questions book Companies in all industries are requiring ITIL(R) Foundation as a minimum requirement for their staff. Whether you are entering IT for the first time or switching jobs, ITIL(R) Foundation certification is a step toward your desired career. Nº de ref. de la librería APC9781466231320

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Orand, Brady; Villarreal, Julie [Editor]
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Descripción Createspace. Paperback. Estado de conservación: New. This item is printed on demand. Paperback. 346 pages. The publication of the IT Infrastructure Library (ITIL), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitive environment. This book, Foundations of IT Service Management with ITIL 2011, provides the reader with foundations-level knowledge of the concepts of the IT Infrastructure Library for both ITIL v3 and ITIL 2011 preparing the reader to achieve success on the ITIL Foundations certification exam as well as gain new insight on how IT can truly meet the needs of the business. These concepts help IT align to the needs of the business. The IT Infrastructure Library, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL has rapidly gained popularity across the globe. Written by an ITIL Expert trainer who has taught thousands of students and hundreds of organizations, Foundations of IT Service Management with ITIL 2011 provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL to further your knowledge and abilities as a valuable part of ITbusiness alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. This book is supported with access to online sample exams that are constantly updated as new material is available. Based on reader input and the latest ITIL Foundations syllabus, this book has been updated to provide readers with the most up-to-date exam preparation material possible. This item ships from La Vergne,TN. Paperback. Nº de ref. de la librería 9781466231320

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Brady Orand, Julie Villarreal (Editor)
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Descripción CreateSpace Independent Publishing Platform, 2011. Paperback. Estado de conservación: New. Nº de ref. de la librería DADAX1466231327

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Descripción CreateSpace Independent Publishing Platform, 2011. Estado de conservación: new. Shiny and new! Expect delivery in 20 days. Nº de ref. de la librería 9781466231320-1

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