Lean Six Sigma for the Office (Resource Management)

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9781420068795: Lean Six Sigma for the Office (Resource Management)

Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality.

The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office, Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction.

The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM).

The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated.

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From the Author:

Today's office environments are a complex mixture of employees, consultants, and technology which are deployed globally. As an example, an accounts receivable, human resource or book publishing process may reside in one country, but, several of its core functions may be performed across the world. In these complex systems, simple and standardized process workflows will reduce cycle time, transaction cost and improve quality. The application of Lean methodologies to improve process workflows is the most efficient way to simplify, standardize and mistake proof operations. Although, this approach may appear to be simple, many organizations employ consultants to kick off the Lean deployment and then have difficulty in applying the methodology consistently over time without consultants. There are many reasons for this situation such as a genuine failure to instruct people in the tools and methods, apathy, a lack of management support or a failure to continuously measure operational performance. This book is written so people can just pick it up and begin planning and deploying Lean workshops throughout their organizations. The book is one stop self-contained references for Lean office applications with simple Six Sigma tools useful in helping a Lean team analyze its processes. There is no other book on the market, of which I am aware, which provides the same useful information to readers.  

A major goal of writing this book is to document the lessons I have learned deploying Lean Six Sigma in industries such as banking, insurance, mutual funds, manufacturing, retail operations as well as many other service systems to create a practical and hands-on reference written for people who need a concise and practical source of information to rapidly improve their service operations anywhere in the world. The nine chapters comprising this book contain more than one-hundred and fifty figures, tables and road-maps covering a range of practical topics from project identification and alignment, cultural transformation and team building, data collection activities and the application of simple tools and methods to analyze the data collected from dynamic and virtual systems which may contain numerous integrated process workflows.  Understanding these topics will help ensure your organization's operational systems meet customer needs and expectations. Each of the nine chapters also contains checklists and evaluation tools. These are provided in the form of Excel templates to help your organization identify areas for operational improvement. In this context, the book also emphasizes the importance of strategic alignment of Kaizen events and improvement projects as well as the considering the impact of organizational culture on process improvement activities. In latter chapters of the book, key elements of a change model are also discussed in the context of transitional improvements to the process owner and local work team. In summary, this book has been written from a viewpoint that people and the cultural aspects of process improvement are as important as the Lean and Six Sigma tools and methods which are used to identify and execute process improvements. It is my opinion that effective and sustainable organizational change can be accomplished by applying the proven principles found in this book. The book also discusses Crystal Ball® Software and well as Quality Companion by Minitab®.

About the Author:

James William Martin is the author of several books focused on change management, teamwork and process improvement. He has coached and counseled thousands of people across Japan, China, Korea, Singapore, Malaysia, Thailand, Australia, and North America to use fact based methods to achieve their goals and improve their lives.  His interests include environmental friendly design as well as personal and organizational ethics, productivity and change management. He holds a Master of Science in Mechanical Engineering, Northeastern University; Master of Business Administration Providence College; and Bachelor of Science degrees in Industrial Engineering, and Biology from the University of Rhode Island (Six Sigma Integration, Inc., Rehoboth, MA 02769).

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Descripción Taylor Francis Inc, United States, 2008. Hardback. Estado de conservación: New. Language: English . Brand New Book ***** Print on Demand *****.Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality. The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office, Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction. The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM). The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated. Nº de ref. de la librería APC9781420068795

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Descripción Auerbach Pub, 2008. Hardcover. Estado de conservación: Brand New. 1st edition. 344 pages. 9.49x6.38x0.87 inches. In Stock. Nº de ref. de la librería __1420068792

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James William Martin
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Descripción Taylor Francis Inc, United States, 2008. Hardback. Estado de conservación: New. Language: English . Brand New Book ***** Print on Demand *****. Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality. The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office, Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction. The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM). The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated. Nº de ref. de la librería APC9781420068795

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