Personalising Library Services in Higher Education: The Boutique Approach

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9781409431800: Personalising Library Services in Higher Education: The Boutique Approach
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'This book is a very valuable contribution to current thinking on the provision of high value, high impact services at a time when we are all much more conscious of value for money for our users. Available as a Kindle e-book as well as in print, it will be a useful addition to any library manager's physical or virtual bookshelf.' SCONUL Focus

Reseña del editor:

In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services.

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Tilley, Elizabeth
Publicado por Routledge
ISBN 10: 1409431800 ISBN 13: 9781409431800
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Descripción Routledge. Hardcover. Condición: New. 1409431800. Nº de ref. del artículo: Z1409431800ZN

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Priestner, Andy [Editor]; Tilley, Elizabeth [Editor];
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Descripción Ashgate Pub Co, 2012. Hardcover. Condición: New. Nº de ref. del artículo: DADAX1409431800

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Elizabeth Tilley
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Descripción Taylor Francis Ltd, United Kingdom, 2012. Hardback. Condición: New. Language: English . Brand New Book. In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today s students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services. Nº de ref. del artículo: AA69781409431800

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Elizabeth Tilley
Publicado por Taylor Francis Ltd, United Kingdom (2012)
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Descripción Taylor Francis Ltd, United Kingdom, 2012. Hardback. Condición: New. Language: English . Brand New Book. In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today s students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services. Nº de ref. del artículo: AA69781409431800

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Andy Priestner (editor), Elizabeth Tilley (editor)
Publicado por Ashgate 2012-09-03, Farnham (2012)
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Descripción Ashgate 2012-09-03, Farnham, 2012. hardback. Condición: New. Nº de ref. del artículo: 9781409431800

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Tilley, Elizabeth
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Descripción Ashgate Pub Co, 2012. HRD. Condición: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. del artículo: VT-9781409431800

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Tilley, Elizabeth
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Elizabeth Tilley
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Descripción Ashgate Publishing Company. Condición: New. pp. 244 , 15 Figures. Nº de ref. del artículo: 58048123

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Tilley, Elizabeth
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Descripción Routledge, 2012. HRD. Condición: New. New Book. Delivered from our US warehouse in 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND.Established seller since 2000. Nº de ref. del artículo: IP-9781409431800

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Elizabeth Tilley
Publicado por Taylor Francis Ltd, United Kingdom (2012)
ISBN 10: 1409431800 ISBN 13: 9781409431800
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Descripción Taylor Francis Ltd, United Kingdom, 2012. Hardback. Condición: New. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today s students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services. Nº de ref. del artículo: BTE9781409431800

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