"The third revised and updated edition of this well known training manual aims at guiding, educating and training food service professionals in the fast growing hospitality industry. It aims to empower the instructors as well as learners to meet the current changes and new challenges in the food service sector. Salient Feature: - New introduction with added training tips. - Divided into 42 Learning Hours with review quizzes - Ready-to-use guide for self-learning and training - Step-by-step demonstrations for improving service skills - Updated section on “Service Attitudes” - Details of alcoholic beverages and bar service. Ideal Book For: - New entrants to Food & Beverage Service Operations - Students of Hotel Management courses - Instructors of Hotel Management and Craft Institutes - Staff of Independent restaurants - Hotel and Hospitality Training Centres."
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"Sudhir Andrews graduated with honours in English Literature from St. Stephen’s College, Delhi University. He completed his post-graduation in management from the Indian Institute of Management, Ahmedabad and became among the first MBAs to join the hotel industry in 1971. He earned two Hotel Management Diplomas with distinction from the International Hotel Association, Paris, France and the American Hotel and Lodging Association, US. He did a fellowship with CERT, an apex body of Irish hospitality education. His experience of over 30 years includes his work the following organisations and institutes of international repute: -- The Oberois—where he created the Oberoi Hotel School and was the General Manager of two Oberoi properties. -- ITC Welcomgroup—where he rose to be Member Personnel on the Divisional Board. He created the Welcomgrouop Hotel Training Centre in New Delhi and commissioned the Welcomgroup Graduate School of Hotel Administration at Manipal, Karnataka. -- Institute of Hotel Management and Catering Technology—where he was the Principal. At this time he was also on the Board of many IHMs and the National Council of Hotel Management and Catering Technology. During this period, he was involved in several ILO and UNDP programmes as faculty, in India and abroad. In 1994, he moved to Dubai as Director-Human Resources for the Metropolitan chain. Here he set up the Metropolitan Institute of Hotel Management in collaboration with HIM, Montreaux, Switzerland. He also became Group Vice President-HR with a sister concern of the Metropolitan Group which have businesses in automobiles, airlines, hotels, travel agencies, etc. He immigrated of Canada in 2000 where he worked with a Property Management Company. He returned to Dubai again in 2002 when he joined the “Executive Office”— a consulting wing to the ruling Sheikh of Dubai. He also acted as an advisor to the Merit Hotel School which has two hotel school campuses in Dubai and Sharjah. He also performed as consultant with “The Peoples Partnership”—a British HR consultancy firm. He also worked as a career counsellor and brought out his own column on Career Counselling with Khaleej Times, a Dubai newspaper for a year as well as taught at Eikon Academy which brought in the Herriot-Watt University. Sudhir Andrews is now Dean—Academics of Ecole Hoteliere Lavasa in collaboration with Ecole hoteliere de Lausanne, Switzerland. He has so far authored 10 hospitality books."
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