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Sinopsis
This third edition of a bestselling text offers the most complete treatment of quality management available. It provides updated coverage of all aspects of the management and implementation of quality. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment
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Reseña del editor
This third edition of a bestselling text offers the most complete treatment of quality management available. It provides updated coverage of all aspects of the management and implementation of quality. This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment
Reseña del editor
Current and comprehensive discussion of total quality, covering management principles, quality tools and processes, ISO 9000 and the Baldridge Award.
"Sobre este título" puede pertenecer a otra edición de este libro.
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Principles of Total Quality, Third Edition
Librería: -OnTimeBooks-, Phoenix, AZ, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail. Nº de ref. del artículo: OTV.0963403060.G
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Principles of Total Quality
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St. Lucie Press, Delray Beach, FL, 1994
ISBN 10: 0963403060
ISBN 13: 9780963403063
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Librería: Skelly Fine Books, Norman, OK, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Decorative Hard Cover. Condición: Near Fine. No Jacket. {St. Lucie Press; Delray Beach, FL; 1994; Decorative Hard Cover; Near Fine/No Jacket; 8vo - over 7¾" - 9¾" tall; ISBN: 0-9634030-6-0.} "This book is not about the 'hard' science of statistical quality control, although this topic is treated along with the other applied tools and techniques that are necessary for implementation of a quality program. The book is about total quality management (TQM) and about operationalizing a philosophy of management, a corporate vision, and a strategic differentiation. This is achieved by integrating all functions and activities for the purpose of continuous improvement and customer satisfaction." Listing updated 11-4-2005. Nº de ref. del artículo: 001643
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Principles of Total Quality, Third Edition
Librería: Hawking Books, Edgewood, TX, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Condición: Good. Good Condition. Has writing/highlighting. Tear on cover. Five star seller - Buy with confidence! Nº de ref. del artículo: X0963403060X3
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Principles of Total Quality, Third Edition
Librería: HPB Inc., Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
hardcover. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Nº de ref. del artículo: S_475220560
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