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Service America!: Doing Business in the New Economy - Tapa blanda

Albrecht, Dr. Karl

 
9780913351185: Service America!: Doing Business in the New Economy
Tapa blanda
ISBN 10: 0913351180 ISBN 13: 9780913351185
Editorial: Karl Albrecht International, 2008

Sinopsis

Still a widely read classic, this best-selling book started the service revolution in America and internationally in 1985. It was the first book to herald the arrival of the new service economy, to address the need for a new paradigm of service management, and to define the basic elements of the new paradigm. Read by hundreds of thousands of business people and translated into seven languages, praised and imitated, its timeless truths will never go out of style. Service America belongs on the desk of every executive, manager, and business owner. Re-released by the authors. Professor Rosabeth Moss Kanter, of Harvard Business School, says, "Persuasive and illuminating. I can't think of a single business that could not reap benefits from learning this." Provide a copy of Service America to each of your executives, managers, and team leaders.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

Still a widely read classic, this best-selling book started the service revolution in America and internationally in 1985. It was the first book to herald the arrival of the new service economy, to address the need for a new paradigm of service management, and to define the basic elements of the new paradigm. Read by hundreds of thousands of business people and translated into seven languages, praised and imitated, its timeless truths will never go out of style. Service America belongs on the desk of every executive, manager, and business owner. Re-released by the authors. Professor Rosabeth Moss Kanter, of Harvard Business School, says, "Persuasive and illuminating. I can't think of a single business that could not reap benefits from learning this." Provide a copy of Service America to each of your executives, managers, and team leaders.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Karl Albrecht International
Año de publicación
2008
Idioma
Inglés
ISBN 10 
0913351180
ISBN 13 
9780913351185
Encuadernación
Tapa blanda
Número de páginas
214
Contacto del fabricante
Manufactured by Amazon on behalf of the author
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