Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition

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9780849338199: Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition

Book by Bruce MS Campbell

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Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. The book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare.

This revised edition promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. The text provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America's GDP.

Throughout this volume, cases of successful QI efforts in service industries complement major points in each chapter, offering profiles of global service quality leaders that serve as examples to organizations in the public sector. Current and future managers will gain insight into how the global service quality revolution effects their daily work environments, inspiring improvement in products, services, and support that American companies provide to markets worldwide.

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Descripción Auerbach Publications, 2005. Hardcover. Estado de conservación: New. Brand new books and maps available immediately from a reputable and well rated UK bookseller - not sent from the USA; despatched promptly and reliably worldwide by Royal Mail; Nº de ref. de la librería MOV09119780849338199

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Descripción Auerbach Publications, 2005. Hardcover. Estado de conservación: New. book. Nº de ref. de la librería 0849338190

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Descripción Auerbach Publications, 2005. Hardcover. Estado de conservación: New. 2. Nº de ref. de la librería DADAX0849338190

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Descripción Auerbach Publications, 2005. HRD. Estado de conservación: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Nº de ref. de la librería F9-9780849338199

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Descripción Taylor Francis Ltd, United Kingdom, 2005. Hardback. Estado de conservación: New. 2nd Revised edition. 236 x 152 mm. Language: English . Brand New Book. Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. The book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare. This revised edition promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. The text provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America s GDP. Throughout this volume, cases of successful QI efforts in service industries complement major points in each chapter, offering profiles of global service quality leaders that serve as examples to organizations in the public sector. Current and future managers will gain insight into how the global service quality revolution effects their daily work environments, inspiring improvement in products, services, and support that American companies provide to markets worldwide. Nº de ref. de la librería AA69780849338199

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Michael E. Milakovich
Editorial: Taylor Francis Ltd, United Kingdom (2005)
ISBN 10: 0849338190 ISBN 13: 9780849338199
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The Book Depository US
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Descripción Taylor Francis Ltd, United Kingdom, 2005. Hardback. Estado de conservación: New. 2nd Revised edition. 236 x 152 mm. Language: English . Brand New Book. Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. The book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare. This revised edition promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. The text provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America s GDP.Throughout this volume, cases of successful QI efforts in service industries complement major points in each chapter, offering profiles of global service quality leaders that serve as examples to organizations in the public sector. Current and future managers will gain insight into how the global service quality revolution effects their daily work environments, inspiring improvement in products, services, and support that American companies provide to markets worldwide. Nº de ref. de la librería AA69780849338199

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Descripción Estado de conservación: New. Depending on your location, this item may ship from the US or UK. Nº de ref. de la librería 97808493381990000000

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Michael Milakovich
Editorial: Taylor and Francis 2005-08-03, Boca Raton, Fla. |London (2005)
ISBN 10: 0849338190 ISBN 13: 9780849338199
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Descripción Taylor and Francis 2005-08-03, Boca Raton, Fla. |London, 2005. hardback. Estado de conservación: New. Nº de ref. de la librería 9780849338199

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MILAKOVICH, MICHAEL.
Editorial: Auerbach Publications (2017)
ISBN 10: 0849338190 ISBN 13: 9780849338199
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Descripción Auerbach Publications, 2017. Hardback. Estado de conservación: NEW. 9780849338199 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Print on Demand title, produced to the highest standard, and there would be a delay in dispatch of around 10 working days. Nº de ref. de la librería HTANDREE0248976

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Milakovich, Michael (Author)
Editorial: Auerbach Pub (2005)
ISBN 10: 0849338190 ISBN 13: 9780849338199
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Descripción Auerbach Pub, 2005. Hardcover. Estado de conservación: Brand New. 2nd edition. 406 pages. 9.25x6.25x1.00 inches. In Stock. Nº de ref. de la librería __0849338190

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