Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

3,69 valoración promedio
( 114 valoraciones por GoodReads )
 
9780814417553: Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Críticas:

"A book packed with practical gems. There's a lot of meat in this book." "--ABA Banking Journal"

Reseña del editor:

Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever!

Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.

The book provides readers with proven tips and strategies for:

• Exceeding customer needs and expectations

• Determining the right times to bend or break the rules

• Becoming fantastic fixers and powerful problem-solvers

• Using the RATER factors to wow your customers

• Understanding cultural and generational differences

• Becoming a listening post

• Coping effectively with “customers from hell”

With people surrounded by more choices and information than ever before, true customer loyalty has become increasingly difficult to attain. Combining timeless wisdom and up-to-the-minute methods, Delivering Knock Your Socks Off Service is the book no customer service professional can afford to be without.

"Sobre este título" puede pertenecer a otra edición de este libro.

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1.

Bush, John (ilt); Performance Research Associates (cor), Performance Research Associates (cor); Performance Res, Performance Res
ISBN 10: 0814417558 ISBN 13: 9780814417553
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GreatBookPrices
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Descripción Estado de conservación: New. Nº de ref. de la librería 12443394-n

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Performance Research Associates
Editorial: Amacom, United States (2011)
ISBN 10: 0814417558 ISBN 13: 9780814417553
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The Book Depository US
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Descripción Amacom, United States, 2011. Paperback. Estado de conservación: New. John Bush Ilustrador. 5th Revised edition. 226 x 152 mm. Language: English . Brand New Book. Who would ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more. The book provides readers with proven tips and strategies for: exceeding customer needs and expectations; determining the right times to bend or break the rules; becoming fantastic fixers and powerful problem-solvers; using the RATER factors to wow your customers; understanding cultural and generational differences; becoming a listening post; and, coping effectively with customers from hell . With people surrounded by more choices and information than ever before, true customer loyalty has become increasingly difficult to attain. Combining timeless wisdom and up-to-the-minute methods, Delivering Knock Your Socks Off Service is the book no customer service professional can afford to be without. Nº de ref. de la librería AA39780814417553

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3.

Performance Research Associates
Editorial: Amacom, United States (2011)
ISBN 10: 0814417558 ISBN 13: 9780814417553
Nuevos Paperback Cantidad: 10
Librería
The Book Depository
(London, Reino Unido)
Valoración
[?]

Descripción Amacom, United States, 2011. Paperback. Estado de conservación: New. John Bush Ilustrador. 5th Revised edition. 226 x 152 mm. Language: English . Brand New Book. Who would ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more. The book provides readers with proven tips and strategies for: exceeding customer needs and expectations; determining the right times to bend or break the rules; becoming fantastic fixers and powerful problem-solvers; using the RATER factors to wow your customers; understanding cultural and generational differences; becoming a listening post; and, coping effectively with customers from hell . With people surrounded by more choices and information than ever before, true customer loyalty has become increasingly difficult to attain. Combining timeless wisdom and up-to-the-minute methods, Delivering Knock Your Socks Off Service is the book no customer service professional can afford to be without. Nº de ref. de la librería AA39780814417553

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Performance Research Associates
ISBN 10: 0814417558 ISBN 13: 9780814417553
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BargainBookStores
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Descripción Paperback. Estado de conservación: New. Nº de ref. de la librería 2469368

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Performance Research Associates
Editorial: AMACOM (2011)
ISBN 10: 0814417558 ISBN 13: 9780814417553
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Murray Media
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Descripción AMACOM, 2011. Paperback. Estado de conservación: New. Nº de ref. de la librería 0814417558

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Associates, Performance Research
Editorial: AMACOM
ISBN 10: 0814417558 ISBN 13: 9780814417553
Nuevos PAPERBACK Cantidad: 15
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Movie Mars
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Descripción AMACOM. PAPERBACK. Estado de conservación: New. 0814417558 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Nº de ref. de la librería 13820311

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Performance Research Associates
Editorial: AMACOM/American Management Association
ISBN 10: 0814417558 ISBN 13: 9780814417553
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BuySomeBooks
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Descripción AMACOM/American Management Association. Paperback. Estado de conservación: New. John Bush Ilustrador. Paperback. 226 pages. Dimensions: 8.9in. x 6.0in. x 0.7in.Who wouldve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more. The book provides readers with proven tips and strategies for: exceeding customer needs and expectations; determining the right times to bend or break the rules; becoming fantastic fixers and powerful problem-solvers; using the RATER factors to wow your customers; understanding cultural and generational differences; becoming a listening post; and, coping effectively with customers from hell. With people surrounded by more choices and information than ever before, true customer loyalty has become increasingly difficult to attain. Combining timeless wisdom and up-to-the-minute methods, Delivering Knock Your Socks Off Service is the book no customer service professional can afford to be without. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Nº de ref. de la librería 9780814417553

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Performance Research Associates
ISBN 10: 0814417558 ISBN 13: 9780814417553
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Descripción Paperback. Estado de conservación: New. 5th. 60mm x 90mm x 7mm. Paperback. Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Deliveri.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 224 pages. 0.372. Nº de ref. de la librería 9780814417553

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Performance Research Associates; Bush, John [Illustrator]
Editorial: AMACOM (2011)
ISBN 10: 0814417558 ISBN 13: 9780814417553
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Ergodebooks
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Descripción AMACOM, 2011. Paperback. Estado de conservación: New. Nº de ref. de la librería INGM9780814417553

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Performance Research Associates
Editorial: McGraw-Hill Education (2011)
ISBN 10: 0814417558 ISBN 13: 9780814417553
Nuevos Cantidad: 13
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Books2Anywhere
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Descripción McGraw-Hill Education, 2011. PAP. Estado de conservación: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Nº de ref. de la librería CM-9780814417553

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