Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

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9780814415382: Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
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Book by INGHILLERI Leonardo SOLOMON Micah

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Críticas:

"A wealth of actionable information packed into a short book." --The Advance Me Business blog 800-CEO-Read Top 25: What Corporate America is Reading 2011 ..".offers lessons that are immediately applicable to any business, and can help you both attract and retain clients." clients." --Accounting Today ..".gem of a book...If you want to deliver a superior client experience, then have every employee read this book...volume is simply that profound, that good." --Prime Performance.com "A new guru of customer service excellence is Micah Solomon." --Financial Post.com "If creating legendary customer service is important to your business, this book provides some fascinating insights." --National Post "From manifesting the customer's expectations and recovering from negative customer feedback to selecting and training your staff, the book makes for an easy and essential managerial read." --The Debroff Debrief "Unlike many business books, it is one part theory and two parts application. Its straightforward manner, practical examples and ready-to-use suggestions make it an invaluable resource for any company." --Business Lexington CEO Refresher Best Business Books of The Year 2010 "Great advice from some world class companies....pages contain golden nuggets for companies big and small...a must read. Highly recommended." --SBC Fulfillment.com ..".serves well as a primer for the new manager in a service-based industry, whether it is retail, hospitality or sales." --Houston Business Journal "No matter how good you think you are doing it right now, you owe it to yourself to read this book...will challenge the norms you have accepted for customer service." --All Business Answers.com ..".highly recommend the essential and must read book to anyone serious about creating the very best in customer experiences in their organization." --BlogBusinessWorld ..".offering fundamental truths that aren't just trendsetting tips, but timeless points to learn from again and again..." --A Jack Covert Selects, 800 CEO Read

Reseña del editor:

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches and ultimately, become “walking billboards” who will happily promote your brand.

In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon’s company Oasis and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, “Leonardo and Micah’s philo sophies, rules and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization.”

Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day and your bottom line looking better than it ever has before.

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Leonardo Inghilleri; Micah Solomon
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Descripción AMACOM. Hardcover. Condición: New. 0814415385 BRAND NEW, GIFT QUALITY! NOT OVERSTOCKS OR MARKED UP REMAINDERS! DIRECT FROM THE PUBLISHER!|0.93. Nº de ref. del artículo: OTF-Y-9780814415382

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Descripción AMACOM/American Management Association 4/7/2010, 2010. Hardback or Cased Book. Condición: New. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. Book. Nº de ref. del artículo: BBS-9780814415382

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Inghilleri, Leonardo; Solomon, Micah
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Leonardo Inghilleri, Micah Solomon
Publicado por Amacom, United States (2010)
ISBN 10: 0814415385 ISBN 13: 9780814415382
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Descripción Amacom, United States, 2010. Hardback. Condición: New. Special ed.. Language: English . Brand New Book. In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches and ultimately, become walking billboards who will happily promote your brand. In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon s company Oasis and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, Leonardo and Micah s philo sophies, rules and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization. Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day and your bottom line looking better than it ever has before. Nº de ref. del artículo: AAS9780814415382

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9.

Leonardo Inghilleri, Micah Solomon
Publicado por Amacom, United States (2010)
ISBN 10: 0814415385 ISBN 13: 9780814415382
Nuevo Tapa dura Cantidad disponible: 1
Librería
Book Depository International
(London, Reino Unido)
Valoración
[?]

Descripción Amacom, United States, 2010. Hardback. Condición: New. Special ed.. Language: English . Brand New Book. In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches and ultimately, become walking billboards who will happily promote your brand. In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon s company Oasis and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, Leonardo and Micah s philo sophies, rules and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization. Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day and your bottom line looking better than it ever has before. Nº de ref. del artículo: AAS9780814415382

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10.

Leonardo Inghilleri, Micah Solomon
Publicado por Amacom, United States (2010)
ISBN 10: 0814415385 ISBN 13: 9780814415382
Nuevo Tapa dura Cantidad disponible: 10
Librería
Book Depository hard to find
(London, Reino Unido)
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Descripción Amacom, United States, 2010. Hardback. Condición: New. Special ed.. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches and ultimately, become walking billboards who will happily promote your brand. In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon s company Oasis and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, Leonardo and Micah s philo sophies, rules and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization. Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day and your bottom line looking better than it ever has before. Nº de ref. del artículo: BTE9780814415382

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