The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

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9780814414439: The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation

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1.

Fluss
ISBN 10: 0814414435 ISBN 13: 9780814414439
Nuevos Paperback Cantidad: 5
Edición internacional
Librería
PRIORITY BOOKS
(springfield, VA, Estados Unidos de America)
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[?]

Descripción Paperback. Estado de conservación: New. Softcover Book, Condition: New. 1st Edition. [Please Read Carefully Before Buying], This Is An International Edition. Printed In Black and White. , Book Cover And ISBN No May Be Different From US Edition. Restricted Sales Disclaimer Wordings Not For Sales In USA And Canada May Be Printed On The Cover Of The Book. Standard Shipping 7-14 Business Days. Expedited Shiping 4-8 Business Days. ***WE DO NOT ENTERTAIN BULK ORDERS.*** The Books May Be Ship From Overseas For Inventory Purpose. Nº de ref. de la librería 322055

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2.

Fluss
ISBN 10: 0814414435 ISBN 13: 9780814414439
Nuevos Paperback Cantidad: 1
Edición internacional
Librería
Nick Book House
(fresno, CA, Estados Unidos de America)
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[?]

Descripción Paperback. Estado de conservación: New. New Softcover International Edition, Printed in Black and White, Different ISBN, Same Content As US edition, Book Cover may be Different, in English Language. Nº de ref. de la librería 13637

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3.

Donna Fluss
Editorial: AMACOM/American Management Association, United States (2005)
ISBN 10: 0814414435 ISBN 13: 9780814414439
Nuevos Paperback Cantidad: 10
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The Book Depository US
(London, Reino Unido)
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Descripción AMACOM/American Management Association, United States, 2005. Paperback. Estado de conservación: New. 224 x 150 mm. Language: English . Brand New Book ***** Print on Demand *****. To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large -- all of which adds up to substantial bottom-line improvement. The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed your customers expectations, and build revenues. This timely book will help you: Establish the business case for transforming your contact center into a real-time profit center. * Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them. * Build profitable relationships with sales and marketing. * Strengthen your self-service applications to improve their efficiency and to reduce dependence on service representatives, enabling significant cost reductions. * Hire, train, and motivate staff to keep your contact center at the top of its game. * Make smart, ethical decisions regarding offshore outsourcing. The book is packed with step-by-step implementation plans for migrating from your current model to the real-time contact center, and offers a complete package of winning strategies, practical guidelines, and best practices. Each chapter includes self-assessment checklists for use by all the crucial players in your contact environment. The Real-Time Contact Center analyzes the business trends that are driving change in the contact center market, and provides vendor names and a market overview of key call center technology, systems, and applications. The book also discusses how to optimize management and processes to ensure your people are well positioned to deliver extraordinary service with every interaction. Most importantly, The Real-Time Contact Center will show you how to make this crucial transformation without disrupting your current service initiatives. With the powerful tools and practical recommendations in this book, you will transfer quickly and seamlessly to a world-class contact center that s designed to generate substantial revenue, delight your customers, reduce expenses, and make your organization the envy of its industry. Nº de ref. de la librería AAV9780814414439

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4.

Donna Fluss
Editorial: AMACOM/American Management Association, United States (2005)
ISBN 10: 0814414435 ISBN 13: 9780814414439
Nuevos Paperback Cantidad: 10
Impresión bajo demanda
Librería
The Book Depository
(London, Reino Unido)
Valoración
[?]

Descripción AMACOM/American Management Association, United States, 2005. Paperback. Estado de conservación: New. 224 x 150 mm. Language: English . Brand New Book ***** Print on Demand *****. To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at large -- all of which adds up to substantial bottom-line improvement. The Real-Time Contact Center is a practical guide to building a service infrastructure that will simultaneously exceed your customers expectations, and build revenues. This timely book will help you: Establish the business case for transforming your contact center into a real-time profit center. * Sort through the technologies and systems that enable real-time contact centers, and learn the best ways to use them. * Build profitable relationships with sales and marketing. * Strengthen your self-service applications to improve their efficiency and to reduce dependence on service representatives, enabling significant cost reductions. * Hire, train, and motivate staff to keep your contact center at the top of its game. * Make smart, ethical decisions regarding offshore outsourcing. The book is packed with step-by-step implementation plans for migrating from your current model to the real-time contact center, and offers a complete package of winning strategies, practical guidelines, and best practices. Each chapter includes self-assessment checklists for use by all the crucial players in your contact environment. The Real-Time Contact Center analyzes the business trends that are driving change in the contact center market, and provides vendor names and a market overview of key call center technology, systems, and applications. The book also discusses how to optimize management and processes to ensure your people are well positioned to deliver extraordinary service with every interaction. Most importantly, The Real-Time Contact Center will show you how to make this crucial transformation without disrupting your current service initiatives. With the powerful tools and practical recommendations in this book, you will transfer quickly and seamlessly to a world-class contact center that s designed to generate substantial revenue, delight your customers, reduce expenses, and make your organization the envy of its industry. Nº de ref. de la librería AAV9780814414439

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5.

Fluss
ISBN 10: 0814414435 ISBN 13: 9780814414439
Nuevos Soft cover Cantidad: > 20
Edición internacional
Librería
University Bookstore
(DELHI, DELHI, India)
Valoración
[?]

Descripción 2005. Soft cover. Estado de conservación: New. This book is BRAND NEW Soft cover International edition with black and white printing. ISBN number & cover page may be different but contents identical to the US edition word by word. Book is in English language. Nº de ref. de la librería UN-PH-IN-087

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6.

Fluss Donna
ISBN 10: 0814414435 ISBN 13: 9780814414439
Nuevos Tapa blanda Cantidad: 10
Edición internacional
Librería
bookscollection
(Delhi, DELHI, India)
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[?]

Descripción Estado de conservación: Brand New. PAPERBACK,Book Condition New, Brand New, Softcover, International Edition. We Do not Ship APO FPO AND PO BOX. Cover Image & ISBN may be different from US edition but contents as US Edition. Printing in English language. Quick delivery by USPS/UPS/DHL/FEDEX/ARAMEX ,Customer satisfaction guaranteed. We may ship the books from Asian regions for inventory purpose. Nº de ref. de la librería ABESTTND7669

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7.

Donna Fluss
Editorial: AMACOM/American Management Association (2005)
ISBN 10: 0814414435 ISBN 13: 9780814414439
Nuevos Cantidad: > 20
Impresión bajo demanda
Librería
PBShop
(Wood Dale, IL, Estados Unidos de America)
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Descripción AMACOM/American Management Association, 2005. PAP. Estado de conservación: New. New Book. Shipped from US within 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Nº de ref. de la librería IQ-9780814414439

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8.

Fluss, Donna
Editorial: Amacom (2016)
ISBN 10: 0814414435 ISBN 13: 9780814414439
Nuevos Paperback Cantidad: 1
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Ria Christie Collections
(Uxbridge, Reino Unido)
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[?]

Descripción Amacom, 2016. Paperback. Estado de conservación: New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. Nº de ref. de la librería ria9780814414439_lsuk

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9.

Fluss
ISBN 10: 0814414435 ISBN 13: 9780814414439
Nuevos Tapa blanda Cantidad: 5
Edición internacional
Librería
Romtrade Corp.
(STERLING HEIGHTS, MI, Estados Unidos de America)
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Descripción Estado de conservación: New. Brand New Paperback International Edition.We Ship to PO BOX Address also. EXPEDITED shipping option also available for faster delivery. Nº de ref. de la librería AUSBNEW-47516

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10.

Fluss, Donna
ISBN 10: 0814414435 ISBN 13: 9780814414439
Nuevos Paperback Cantidad: > 20
Impresión bajo demanda
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BargainBookStores
(Grand Rapids, MI, Estados Unidos de America)
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[?]

Descripción Paperback. Estado de conservación: New. This item is printed on demand. Item doesn't include CD/DVD. Nº de ref. de la librería 1688077

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