Front Office Operations & Management

4,52 valoración promedio
( 27 valoraciones por Goodreads )
 
9780766823433: Front Office Operations & Management

For Hotel Management courses, and internships, this text introduces concepts of organization, communication, ethics and policy within a hotel. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of basic analyses, techniques and trends both in policy and technology are reviewed as they relate to management and the guest. The text gives students a "real world" understanding of the hotel industry balancing its past, present and future. This text portrays the nature and operation of hotels as they exist today. It reveals the inner workings of a hotel in a way that both promotes learning and interest for the students, preparing them for what to expect in the current and future hotel market. The Property Management System has dramatically changed hotel operations, therefore extensive time has been devoted to covering this technology. Additional chapters feature analysis of the physical makeup of hotels, yield management, and operational techniques. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, because hotel management is and will always be about people, chapters are devoted to both the hotel guest and hotel employee. The arrival chronology is discussed from arrival to departure.

"Sinopsis" puede pertenecer a otra edición de este libro.

About the Author:

Ahmed Ismail holds a B.A in Management from Adolphus College. His experiences in the hospitality industry inlcude Hotel Sales and Operations, Front Desk Supervision and Accounting Supervision. He has received numerous industry awards, including the NCAA Contribution Award for Hospitality, and the Bill Tiefel Hospitality Award, which he received twice.

Review:

Chapter 1: Hotels- Past and Present. Chapter 2: Hotel Classifications. Chapter 3: The Hotel Guest. Chapter 4: The Guest Room. Chapter 5: Hotel Organization. Chapter 6: Front Office Overview. Chapter 7: Room Rate Structure. Chapter 8: The Property Management System. Chapter 9: Guest Accounting. Chapter 10: Night Audit. Chapter 11: Housekeeping. Chapter 12: Reservations and Forecasting. Chapter 13: Measuring Hotel Performance. Chapter 14: Guest Service.

"Sobre este título" puede pertenecer a otra edición de este libro.

Comprar nuevo Ver libro

Gastos de envío: EUR 10,08
De Reino Unido a Estados Unidos de America

Destinos, gastos y plazos de envío

Añadir al carrito

Los mejores resultados en AbeBooks

1.

Ahmed Ismail
Editorial: Cengage Learning, Inc (2001)
ISBN 10: 0766823431 ISBN 13: 9780766823433
Nuevos Cantidad: 20
Librería
Books2Anywhere
(Fairford, GLOS, Reino Unido)
Valoración
[?]

Descripción Cengage Learning, Inc, 2001. PAP. Estado de conservación: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Nº de ref. de la librería CN-9780766823433

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 74,97
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 10,08
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

2.

Ahmed Ismail
Editorial: Cengage Learning, Inc
ISBN 10: 0766823431 ISBN 13: 9780766823433
Nuevos Paperback Cantidad: 1
Librería
THE SAINT BOOKSTORE
(Southport, Reino Unido)
Valoración
[?]

Descripción Cengage Learning, Inc. Paperback. Estado de conservación: new. BRAND NEW, Front Office Operations and Management, Ahmed Ismail, If you need to know about the nature and operation of hotels as they exist today, this new book is for you. You will learn about the inner workings of a hotel, preparing readers for what to expect in the current and future hotel market. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of basic analyses, techniques and trends both in policy and technology are reviewed as they relate to management and the guest. The book gives newer managers, meeting planners, and others a "real world" understanding of the hotel industry balancing its past, present and future. New technologies such as the Property Management System have dramatically changed hotel operations; therefore, extensive time has been devoted to covering this technology. Additional chapters feature analysis of the physical makeup of hotels, yield management, and operational techniques. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, because hotel management is and will always be about people, chapters are devoted to both the hotel guest and hotel employee. The arrival chronology is discussed from arrival to departure. Nº de ref. de la librería B9780766823433

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 88,45
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 7,77
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

3.

Ismail, Ahmed
Editorial: Delmar Pub (2002)
ISBN 10: 0766823431 ISBN 13: 9780766823433
Nuevos Paperback Cantidad: 1
Librería
Revaluation Books
(Exeter, Reino Unido)
Valoración
[?]

Descripción Delmar Pub, 2002. Paperback. Estado de conservación: Brand New. 1st edition. 355 pages. 9.25x8.00x0.75 inches. In Stock. Nº de ref. de la librería __0766823431

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 101,85
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 6,72
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

4.

Ahmed Ismail
Editorial: Delmar Cengage Learning (2001)
ISBN 10: 0766823431 ISBN 13: 9780766823433
Nuevos Paperback Cantidad: 1
Librería
Ergodebooks
(RICHMOND, TX, Estados Unidos de America)
Valoración
[?]

Descripción Delmar Cengage Learning, 2001. Paperback. Estado de conservación: New. 1. Nº de ref. de la librería DADAX0766823431

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 150,70
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,39
A Estados Unidos de America
Destinos, gastos y plazos de envío

5.

Ismail, Ahmed
Editorial: Delmar Pub (2002)
ISBN 10: 0766823431 ISBN 13: 9780766823433
Nuevos Paperback Cantidad: 1
Librería
Revaluation Books
(Exeter, Reino Unido)
Valoración
[?]

Descripción Delmar Pub, 2002. Paperback. Estado de conservación: Brand New. 1st edition. 355 pages. 9.25x8.00x0.75 inches. In Stock. Nº de ref. de la librería x-0766823431

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 293,47
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 6,72
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

6.

Ahmed Ismail
Editorial: Cengage Learning (2001)
ISBN 10: 0766823431 ISBN 13: 9780766823433
Nuevos Tapa blanda Cantidad: > 20
Librería
Palexbooks
(Sanford, NC, Estados Unidos de America)
Valoración
[?]

Descripción Cengage Learning, 2001. Estado de conservación: New. Brand new! Please provide a physical shipping address. Nº de ref. de la librería 9780766823433

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 298,09
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,55
A Estados Unidos de America
Destinos, gastos y plazos de envío

7.

Ismail, Ahmed
Editorial: Cengage Learning
ISBN 10: 0766823431 ISBN 13: 9780766823433
Nuevos PAPERBACK Cantidad: 1
Librería
Russell Books
(Victoria, BC, Canada)
Valoración
[?]

Descripción Cengage Learning. PAPERBACK. Estado de conservación: New. 0766823431 Special order direct from the distributor. Nº de ref. de la librería ING9780766823433

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 296,17
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 5,94
De Canada a Estados Unidos de America
Destinos, gastos y plazos de envío