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Former President and COO of the Ritz-Carlton Hotel Company
For years I have been using the 7 Habits as guiding principles in leading my business. I had to read "The 8th Habit." Having done so, I am completely wowed, captured, and empowered. "The 8th Habit" is a true masterpiece, a must-read. These principles of personal and organizational leadership, when lived, unleash human genius and inspire deep commitment and magnificent levels of service and satisfaction. This book will be my gift to all my associates as required reading for all of my future endeavors.
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