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Sinopsis
This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.
A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.
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Acerca del autor
Ian Smith
De la contraportada
This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.
A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.
Ian Smith has some 30 years experience as a senior management and marketing professional, academic and writer. He now divides his time between consultancy work, mainly with not for profit organisations, and his writing and broadcasting activities. He lives in London with his wife and three daughters.
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Meeting Customer Needs (CMI Open Learning Programme)
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Paperback. Condición: Very Good. Meeting Customer Needs (CMI Open Learning Programme) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780750659840
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Meeting Customer Needs (Chartered Management Institute Series)
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Routledge, 2003
ISBN 10: 075065984X
ISBN 13: 9780750659840
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Meeting Customer Needs (CMI Open Learning Programme)
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Paperback. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9780750659840
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Meeting Customer Needs (Chartered Management Institute Series)
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Routledge, 2003
ISBN 10: 075065984X
ISBN 13: 9780750659840
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Meeting Customer Needs
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Meeting Customer Needs
Publicado por
Taylor & Francis Group, 2003
ISBN 10: 075065984X
ISBN 13: 9780750659840
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Librería: Better World Books Ltd, Dunfermline, Reino Unido
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Meeting Customer Needs (Chartered Management Institute Series)
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