'... excellent drawings providing easy to understand visual explanations
'... a worthwhile read for anyone who seriously wants to improve the
quality of their service. It might even convert a few sceptics.'
'Ifyou are looking for a short but comprehensive introduction to Total Quality Management, then this may be the book for you.'
British Journal of Administrative Management, July/August 1997
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form.
Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.
Part of the popular and original series of pictorial guides
Enables students and managers to grasp the basic concepts of TQM
TQM presented in its simplest, clearest and most memorable form
"Sobre este título" puede pertenecer a otra edición de este libro.
Descripción Estado de conservación: New. Depending on your location, this item may ship from the US or UK. Nº de ref. de la librería 97807506232470000000
Descripción Routledge, 2017. Paperback. Estado de conservación: NEW. 9780750623247 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Print on Demand title, produced to the highest standard, and there would be a delay in dispatch of around 10 working days. Nº de ref. de la librería HTANDREE0228520
Descripción Routledge. Estado de conservación: BRAND NEW. -96pp - This title is now printed on demand - please allow an added 2-3 weeks for shipment! A Brand New Quality Book from a Full-Time Bookshop in business since 1992!. Nº de ref. de la librería 2004533
Descripción Routledge, 1997. Paperback. Estado de conservación: New. book. Nº de ref. de la librería 0750623241
Descripción Routledge, 1997. Paperback. Estado de conservación: New. Nº de ref. de la librería DADAX0750623241
Descripción Routledge, 1997. Paperback. Estado de conservación: Brand New. 1st edition. 96 pages. 11.25x8.00x0.25 inches. In Stock. Nº de ref. de la librería zk0750623241
Descripción Routledge, 1997. Paperback. Estado de conservación: New. Nº de ref. de la librería P110750623241