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Zapp! is a modern-day fable that explores the concept of empowerment in easily recognizable and applicable terms. It details what managers and organizations must do to create and maintain an empowered work force - dedicated to constant improvement in terms of quality, output, sales and customer satisfaction. Most managers know that revitalization in their companies must occur from the ground up. But how can they get that message to employees without applying the kind of pressure that makes them even less productive? Much more accessible than other works on parpicitative management, Zapp! shows managers how to encourage responsibility, acknowledgement, and creativity so that employees feel they "own" their jobs. With hands-on examples, Zapp! shows readers the basics that allow them to use this principle in every situation, from large meetings to one-on-one conversations to formal evaluations, and really get results. Zapp! has been inspiring managers worldwide for more than a decade, selling 4 1/2 million copies in 10 languages.Biografía del autor:
DR WILLIAM C. BYHAM is President and founder of Development Dimensions International (DDI), a world-leader in human resource training and development. An internationally-known educator, consultant and trainer, Dr Byham has authored more than 100 articles, papers and books.
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Descripción Century. Hardcover. Condición: Good. Book has some visible wear on the binding, cover, pages. Nº de ref. del artículo: G0712680357I3N00
Descripción Random House Business, 1999. Hardcover. Condición: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Nº de ref. del artículo: CHL1087982
Descripción Century, 1999. Hardcover. Condición: Good. A few small marks to page edges Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Most items will be dispatched the same or the next working day. Nº de ref. del artículo: mon0007252966
Descripción Century, 1999. Condición: Very Good. 2nd. Ships from the UK. Great condition for a used book! Minimal wear. Nº de ref. del artículo: GRP97967500
Descripción Century. Hardcover. Condición: Good. 0712680357 Book is in good condition. Slight discoloration of pages. Slight creasing present. Cover differs to one shown. Nº de ref. del artículo: E0015569
Descripción -. Hardcover. Condición: Very Good. Zapp! The Lightning Of Empowerment: revised Edition This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780712680356
Descripción Random House Business 07/01/1999, 1999. Condición: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Nº de ref. del artículo: 6545-9780712680356
Descripción Century. Hardcover. Condición: Fine. 0712680357 Books shipped daily. Professional seller. Nº de ref. del artículo: Z0712680357Z1
Descripción Paperback. Condición: Good. Nº de ref. del artículo: TT00261084B
Descripción Random House Business, 1999. Hardcover. Condición: Used; Acceptable. We are committed to providing each customer with the highest standard of customer service. All books are picked, packed and dispatched from the United Kingdom. Nº de ref. del artículo: PH2111709