Raving Fans

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9780688123161: Raving Fans

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Reseña del editor:

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. "Raving Fans" is written in the parable style of "The One Minute Manager" and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. "Raving Fans" includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.

Biografía del autor:

Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies(R), a leading international training and consulting firm.



Sheldon Bowles lives in Winnipeg, Canada, and is president of Ode to Joy Limited, chairman of Precision Metalcraft Inc., and an associate of the Exchange Group. A noted speaker, author, and businessperson, he serves on several boards and is currently busy with new projects: a chain of full-service car washes and three forthcoming books, High Five!, Kingdomality, and Road to Riches, all coauthored with Ken Blanchard.

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1.

Blanchard, Ken; Bowles, Sheldon
Editorial: William Morrow
ISBN 10: 0688123163 ISBN 13: 9780688123161
Nuevos Tapa dura Cantidad: 1
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Your Online Bookstore
(Houston, TX, Estados Unidos de America)
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Descripción William Morrow. Hardcover. Estado de conservación: New. 0688123163 Ships promptly from Texas. Nº de ref. de la librería GHT3851.2MTGG032817H0497

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2.

Ken Blanchard; Sheldon Bowles
ISBN 10: 0688123163 ISBN 13: 9780688123161
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Descripción Hardcover. Estado de conservación: BRAND NEW. BRAND NEW. Fast Shipping. Prompt Customer Service. Satisfaction guaranteed. Nº de ref. de la librería 0688123163BNA

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3.

Ken Blanchard; Sheldon Bowles
ISBN 10: 0688123163 ISBN 13: 9780688123161
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Descripción Estado de conservación: New. Depending on your location, this item may ship from the US or UK. Nº de ref. de la librería 97806881231610000000

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Blanchard, Ken
Editorial: Harper Collins Publishers
ISBN 10: 0688123163 ISBN 13: 9780688123161
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INDOO
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Descripción Harper Collins Publishers. Estado de conservación: New. Brand New. Nº de ref. de la librería 0688123163

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5.

Ken Blanchard
Editorial: John Wiley and Sons Ltd, United Kingdom (1996)
ISBN 10: 0688123163 ISBN 13: 9780688123161
Nuevos Tapa dura Cantidad: 10
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The Book Depository
(London, Reino Unido)
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Descripción John Wiley and Sons Ltd, United Kingdom, 1996. Hardback. Estado de conservación: New. 216 x 142 mm. Language: English . Brand New Book. Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn t good enough anymore. If you really want a booming business, you have to create Raving Fans. This, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans. Nº de ref. de la librería ABZ9780688123161

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6.

Ken Blanchard
Editorial: John Wiley and Sons Ltd, United Kingdom (1996)
ISBN 10: 0688123163 ISBN 13: 9780688123161
Nuevos Tapa dura Cantidad: 10
Librería
The Book Depository US
(London, Reino Unido)
Valoración
[?]

Descripción John Wiley and Sons Ltd, United Kingdom, 1996. Hardback. Estado de conservación: New. 216 x 142 mm. Language: English . Brand New Book. Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn t good enough anymore. If you really want a booming business, you have to create Raving Fans. This, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans. Nº de ref. de la librería ABZ9780688123161

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7.

Blanchard, Ken
Editorial: WILLIAM MORROW and CO (1993)
ISBN 10: 0688123163 ISBN 13: 9780688123161
Nuevos Cantidad: 9
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PBShop
(Wood Dale, IL, Estados Unidos de America)
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Descripción WILLIAM MORROW and CO, 1993. HRD. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería IB-9780688123161

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Blanchard, Ken
ISBN 10: 0688123163 ISBN 13: 9780688123161
Nuevos Tapa dura Cantidad: 6
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BargainBookStores
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Descripción Hardcover. Estado de conservación: New. Nº de ref. de la librería 851519

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Blanchard, Kenneth H./ Bowles, Sheldon/ MacKay, Harvey (FRW)
ISBN 10: 0688123163 ISBN 13: 9780688123161
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VNHM SHOP
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Descripción Hardcover. Estado de conservación: New. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans. Nº de ref. de la librería BAA-B-3286123

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10.

Ken Blanchard
Editorial: William Morrow (1993)
ISBN 10: 0688123163 ISBN 13: 9780688123161
Nuevos Tapa dura Cantidad: 10
Librería
Murray Media
(North Miami Beach, FL, Estados Unidos de America)
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Descripción William Morrow, 1993. Hardcover. Estado de conservación: New. Nº de ref. de la librería 0688123163

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