Raving Fans: A Revolutionary Approach To Customer Service

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9780688123161: Raving Fans: A Revolutionary Approach To Customer Service

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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From the Inside Flap:

1 cassette / 90 minutes
Read by Rick Adamson, Kate Borger, and John Mollard

For those who wish to improve their business, here is a fresh and innovating look at customer service - the most important element in creating a successful business sin the 90s, from the co-author of The One Minute Manager.

About the Author:

Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.


Sheldon Bowles lives in Winnipeg, Canada, and is president of Ode to Joy Limited, chairman of Precision Metalcraft Inc., and an associate of the Exchange Group. A noted speaker, author, and businessperson, he serves on several boards and is currently busy with new projects: a chain of full-service car washes and three forthcoming books, High Five!, Kingdomality, and Road to Riches, all coauthored with Ken Blanchard.

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Blanchard, Ken; Bowles, Sheldon
Editorial: William Morrow
ISBN 10: 0688123163 ISBN 13: 9780688123161
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Descripción William Morrow. Hardcover. Estado de conservación: New. 0688123163 Ships promptly. Nº de ref. de la librería HCI2203RSGG071117H0175

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Blanchard, Ken; Bowles, Sheldon
Editorial: William Morrow
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Descripción William Morrow. Hardcover. Estado de conservación: New. 0688123163 . Nº de ref. de la librería ETC3911GGGG072017H0949P

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Ken Blanchard; Sheldon Bowles
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Descripción Estado de conservación: New. Gift Quality Book in Excellent Condition. Nº de ref. de la librería 36SEQU000GCY

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Descripción Hardcover. Estado de conservación: BRAND NEW. NEW Book in Mint Condition -- Great DEAL !! Fast Shipping -- Friendly Customer Service -- Buy with Confidence!. Nº de ref. de la librería RP0688123163BN

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Descripción 1993. HRD. Estado de conservación: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería VC-9780688123161

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Descripción Estado de conservación: New. Depending on your location, this item may ship from the US or UK. Nº de ref. de la librería 97806881231610000000

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Ken Blanchard
Editorial: John Wiley and Sons Ltd, United Kingdom (1996)
ISBN 10: 0688123163 ISBN 13: 9780688123161
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Descripción John Wiley and Sons Ltd, United Kingdom, 1996. Hardback. Estado de conservación: New. Language: English . Brand New Book. Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn t good enough anymore. If you really want a booming business, you have to create Raving Fans. This, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans. Nº de ref. de la librería AAS9780688123161

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8.

Ken Blanchard
Editorial: John Wiley and Sons Ltd, United Kingdom (1996)
ISBN 10: 0688123163 ISBN 13: 9780688123161
Nuevos Tapa dura Cantidad: 10
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The Book Depository US
(London, Reino Unido)
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Descripción John Wiley and Sons Ltd, United Kingdom, 1996. Hardback. Estado de conservación: New. Language: English . Brand New Book. Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn t good enough anymore. If you really want a booming business, you have to create Raving Fans. This, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans. Nº de ref. de la librería AAS9780688123161

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Blanchard, Ken
Editorial: Harper Collins Publishers
ISBN 10: 0688123163 ISBN 13: 9780688123161
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Descripción Harper Collins Publishers. Estado de conservación: New. Brand New. Nº de ref. de la librería 0688123163

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Blanchard, Ken; Bowles, Sheldon
Editorial: William Morrow
ISBN 10: 0688123163 ISBN 13: 9780688123161
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Mediaoutlet12345
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Descripción William Morrow. Hardcover. Estado de conservación: New. 0688123163 *BRAND NEW* Ships Same Day or Next!. Nº de ref. de la librería SWATI2132266942

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