Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States

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9780674276604: Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States

An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, “having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of ‘unhappy’ top officials to resign over Vietnam, I decided to let myself go a little.”

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About the Author:

Albert O. Hirschman was Professor of Social Science, Emeritus, at the Institute for Advanced Study in Princeton, following a career of prestigious appointments, honors, and awards. Perhaps the most widely known and admired of his many books are Exit, Voice, and Loyalty (Harvard) and The Passions and the Interests (Princeton).

Review:

Hirschman's work changes how you see the world. It illuminates yesterday, today, and tomorrow...His most important [book]. (Cass R. Sunstein New York Review of Books 2013-05-23)

A 126-page burst of lucidity...[Hirschman's] masterwork. (Roger Lowenstein Wall Street Journal 2013-03-22)

One of the masterpieces of contemporary political thought. (Malcolm Gladwell New Yorker 2012-07-30)

This unusual and subtle book is...an exercise in interdisciplinary analysis focused on the interaction between market and non-market forces affecting the process of development and decline... Professor Hirschman develops a theory of loyalty as a key factor in the interaction between voice and exit: loyalty is shown to postpone exit and to make voice more effective through the possibility of exit. (The Economic Journal)

This is an imaginative little book. Its message should be of use to economists, political scientists, and all those interested in policy questions related to these areas. Hirschman starts his argument by assuming that in time all organizations (firms, bureaus, political parties, governments, and so on) develop slack and experience a deterioration in the quality of their output. The clients of a declining organization have two options for reversing this trend: exit and voice. And much of the book is devoted to an explication of the ways in which these options operate, their relative advantages and weaknesses, the interdependence between them... It is in these discussions of current problems and institutions, however, that I find the book most rewarding. His basic point, that there exists a symbiosis between exit and voice, is certainly valid and significant. Its importance gets driven home by the way Hirschman applies the idea to various current issues. One emerges from the book feeling he has obtained a new analytic insight into policy questions which can be applied again and again. (Dennis C. Mueller Public Policy)

Professor Hirschman's small book is bursting with new ideas. The economist has typically assumed that dissatisfaction with an organization's product is met by withdrawal of demand, while the political scientist thinks rather of the protests possible within the organization. Hirschman argues that both processes are at work and demonstrates beautifully by analysis and example that their interaction has surprising implications, a theory that illuminates strikingly many important economic and political phenomena of the day. The whole argument is developed with an extraordinary richness of reference to many societies and cultures. (Kenneth J. Arrow)

This is a marvelously perceptive essay which illuminates some of the most interesting economic and social questions of our time. I have read it with enormous interest and admiration, and the further pleasure that one has in being with an author who can think things through. (John Kenneth Galbraith)

There is, of course, no substitute for a mind as original, playful, subtle, and fresh as Hirschman's. (Stanley Hoffmann)

I read Exit, Voice, and Loyalty with absolute fascination and found that it pulled together, in organized form, many random glimmerings that I had previously understood only dimly. (Joseph Kraft)

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Albert O. Hirschman
Editorial: HARVARD UNIVERSITY PRESS, United States (1970)
ISBN 10: 0674276604 ISBN 13: 9780674276604
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Descripción HARVARD UNIVERSITY PRESS, United States, 1970. Paperback. Estado de conservación: New. Language: English . Brand New Book. An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, exit, is for the member to quit the organization or for the customer to switch to the competing product, and the other, voice, is for members or customers to agitate and exert influence for change from within. The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of unhappy top officials to resign over Vietnam, I decided to let myself go a little. Nº de ref. de la librería AAZ9780674276604

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Albert O. Hirschman
Editorial: HARVARD UNIVERSITY PRESS, United States (1970)
ISBN 10: 0674276604 ISBN 13: 9780674276604
Nuevos Paperback Cantidad: 10
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Descripción HARVARD UNIVERSITY PRESS, United States, 1970. Paperback. Estado de conservación: New. Language: English . Brand New Book. An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, exit, is for the member to quit the organization or for the customer to switch to the competing product, and the other, voice, is for members or customers to agitate and exert influence for change from within. The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of unhappy top officials to resign over Vietnam, I decided to let myself go a little. Nº de ref. de la librería AAZ9780674276604

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Descripción HARVARD UNIVERSITY PRESS, United States, 1970. Paperback. Estado de conservación: New. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, exit, is for the member to quit the organization or for the customer to switch to the competing product, and the other, voice, is for members or customers to agitate and exert influence for change from within. The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of unhappy top officials to resign over Vietnam, I decided to let myself go a little. Nº de ref. de la librería BTE9780674276604

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Descripción 1970. Paperback. Estado de conservación: New. Paperback. Responses to decline in firms organizations and states. An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirsc.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 162 pages. 0.200. Nº de ref. de la librería 9780674276604

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