System Center 2012 Service Manager Unleashed

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9780672337079: System Center 2012 Service Manager Unleashed
From the Publisher:

This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep "in the trenches" insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You'll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework. The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. * Leverage MOF and ITIL processes built into System Center 2012 Service Manager * Plan and design your Service Manager deployment * Install Service Manager or upgrade from earlier versions * Efficiently administer work and configuration items * Use connectors to integrate with Active Directory, Exchange, and System Center components * Create service maps * Enable end user access through Service Manager's self-service portal * Implement incident, problem, change, and release management * Utilize workflows to automate key support processes * Create service level agreements with calendars, metrics, and objectives * Provide quick access to a standardized catalog of services * Use notification to ensure that Service Manager items are promptly addressed * Secure Service Manager and its data warehouse/reporting platform * Perform maintenance, backup, and recovery * Manage Service Manager performance * Customize Service Manager

From the Publisher:

System Center Service Manager is an integrated platform for automating and adapting an organization's IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). Service Manager provides built-in processes for incident and problem resolution, change control, release management, and asset lifecycle management. Service Manager delivers integration, efficiency, and business alignment of the datacenter's IT services. System Center 2012 Service Manager Unleashed provides an in-depth reference to Microsoft System Center 2012 Service Manager. It pairs technicial information about this system with information on other products and technologies on which System Center Server Manager's features and components depend. The content uses an end-to-end feature implementation perspective, facilitating more optimized deployments by covering related topics in a stepwise order for a given feature area. This book begins with an overview, moves into planning, design and implementation, and then covers the most important and significant feature sets of the product. System Center administrators and analysts worldwide will find this book an interesting and complete guide.

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1.

Meyler, Kerrie; Van Hoecke, Kurt; Erskine, Samuel; Buchanan, Steven
Editorial: Pearson Education (US) (2014)
ISBN 10: 067233707X ISBN 13: 9780672337079
Nuevos Tapa blanda Primera edición Cantidad: 1
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Descripción Pearson Education (US), 2014. Estado de conservación: New. Num Pages: 960 pages, illustrations. BIC Classification: ULD; UT. Category: (P) Professional & Vocational. Dimension: 232 x 181 x 49. Weight in Grams: 1500. . 2014. 1st Edition. Paperback. . . . . . Nº de ref. de la librería V9780672337079

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Meyler, Kerrie; Van Hoecke, Kurt; Erskine, Samuel; Buchanan, Steven
Editorial: Pearson Education (US)
ISBN 10: 067233707X ISBN 13: 9780672337079
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Descripción Pearson Education (US). Paperback. Estado de conservación: new. BRAND NEW, System Center 2012 Service Manager Unleashed, Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan, This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep "in the trenches" insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You'll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework. The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. * Leverage MOF and ITIL processes built into System Center 2012 Service Manager * Plan and design your Service Manager deployment * Install Service Manager or upgrade from earlier versions * Efficiently administer work and configuration items * Use connectors to integrate with Active Directory, Exchange, and System Center components * Create service maps * Enable end user access through Service Manager's self-service portal * Implement incident, problem, change, and release management * Utilize workflows to automate key support processes * Create service level agreements with calendars, metrics, and objectives * Provide quick access to a standardized catalog of services * Use notification to ensure that Service Manager items are promptly addressed * Secure Service Manager and its data warehouse/reporting platform * Perform maintenance, backup, and recovery * Manage Service Manager performance * Customize Service Manager. Nº de ref. de la librería B9780672337079

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Meyler, Kerrie; Van Hoecke, Kurt; Erskine, Samuel; Buchanan, Steven
Editorial: Pearson Education (2014)
ISBN 10: 067233707X ISBN 13: 9780672337079
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Descripción Pearson Education, 2014. PAP. Estado de conservación: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Nº de ref. de la librería GB-9780672337079

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Meyler, Kerrie; Van Hoecke, Kurt; Erskine, Samuel; Buchanan, Steven
Editorial: Pearson P T R (2014)
ISBN 10: 067233707X ISBN 13: 9780672337079
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Descripción Pearson P T R, 2014. PAP. Estado de conservación: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería KB-9780672337079

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Meyler, Kerrie; Van Hoecke, Kurt; Erskine, Samuel; Buchanan, Steven
ISBN 10: 067233707X ISBN 13: 9780672337079
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Descripción Paperback. Estado de conservación: New. Nº de ref. de la librería 7715647

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Meyler, Kerrie; Van Hoecke, Kurt; Erskine, Samuel; Buchanan, Steven
Editorial: Pearson Education (US)
ISBN 10: 067233707X ISBN 13: 9780672337079
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Descripción Pearson Education (US). Estado de conservación: New. Num Pages: 960 pages, illustrations. BIC Classification: ULD; UT. Category: (P) Professional & Vocational. Dimension: 232 x 181 x 49. Weight in Grams: 1500. . 2014. 1st Edition. Paperback. . . . . Books ship from the US and Ireland. Nº de ref. de la librería V9780672337079

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Meyler, Kerrie; Van Hoecke, Kurt; Erskine, Samuel; Buchanan, Steven
Editorial: Pearson Education (US) 2014-09-26, Indianapolis (2014)
ISBN 10: 067233707X ISBN 13: 9780672337079
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Descripción Pearson Education (US) 2014-09-26, Indianapolis, 2014. paperback. Estado de conservación: New. Nº de ref. de la librería 9780672337079

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Meyler, Kerrie; Van Hoecke, Kurt; Erskine, Samuel; Buchanan, Steven
Editorial: Pearson Education (US), United States (2014)
ISBN 10: 067233707X ISBN 13: 9780672337079
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Descripción Pearson Education (US), United States, 2014. Paperback. Estado de conservación: New. 231 x 178 mm. Language: English . Brand New Book. This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep in the trenches insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework. The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. * Leverage MOF and ITIL processes built into System Center 2012 Service Manager * Plan and design your Service Manager deployment * Install Service Manager or upgrade from earlier versions * Efficiently administer work and configuration items * Use connectors to integrate with Active Directory, Exchange, and System Center components * Create service maps * Enable end user access through Service Manager s self-service portal * Implement incident, problem, change, and release management * Utilize workflows to automate key support processes * Create service level agreements with calendars, metrics, and objectives * Provide quick access to a standardized catalog of services * Use notification to ensure that Service Manager items are promptly addressed * Secure Service Manager and its data warehouse/reporting platform * Perform maintenance, backup, and recovery * Manage Service Manager performance * Customize Service Manager. Nº de ref. de la librería AAZ9780672337079

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Meyler, Kerrie; Van Hoecke, Kurt; Erskine, Samuel; Buchanan, Steven
Editorial: Pearson Education (US), United States (2014)
ISBN 10: 067233707X ISBN 13: 9780672337079
Nuevos Paperback Cantidad: 1
Librería
The Book Depository US
(London, Reino Unido)
Valoración
[?]

Descripción Pearson Education (US), United States, 2014. Paperback. Estado de conservación: New. 231 x 178 mm. Language: English . Brand New Book. This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager. Expert consultants offer deep in the trenches insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework. The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on. Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments. * Leverage MOF and ITIL processes built into System Center 2012 Service Manager * Plan and design your Service Manager deployment * Install Service Manager or upgrade from earlier versions * Efficiently administer work and configuration items * Use connectors to integrate with Active Directory, Exchange, and System Center components * Create service maps * Enable end user access through Service Manager s self-service portal * Implement incident, problem, change, and release management * Utilize workflows to automate key support processes * Create service level agreements with calendars, metrics, and objectives * Provide quick access to a standardized catalog of services * Use notification to ensure that Service Manager items are promptly addressed * Secure Service Manager and its data warehouse/reporting platform * Perform maintenance, backup, and recovery * Manage Service Manager performance * Customize Service Manager. Nº de ref. de la librería AAZ9780672337079

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10.

Meyler, Kerrie; Van Hoecke, Kurt; Erskine, Samuel; Buchanan, Steven
Editorial: Sams (2014)
ISBN 10: 067233707X ISBN 13: 9780672337079
Nuevos Paperback Cantidad: 2
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Green Books
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Descripción Sams, 2014. Paperback. Estado de conservación: New. Brand New Book. Shipping: Once your order has been confirmed and payment received, your order will then be processed. The book will be located by our staff, packaged and despatched to you as quickly as possible. From time to time, items get mislaid en route. If your item fails to arrive, please contact us first. We will endeavour to trace the item for you and where necessary, replace or refund the item. Please do not leave negative feedback without contacting us first. All orders will be dispatched within two working days. If you have any quesions please contact us. Nº de ref. de la librería V9780672337079

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