Information Masters: Secrets of the Customer Race: Building Value Through Customer Intelligence (Business)

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9780471988014: Information Masters: Secrets of the Customer Race: Building Value Through Customer Intelligence (Business)
Review:

"A book that combines detailed technical and theoretical information, statistics and a fair degree of common--sense writing." ---- Winning Business, September 2000

From the Publisher:

...Less than five percent of the worlda s firms achieve the full potential of their customer relationship initiatives...The rest are caught in its paradox...The core message of Information Masters is simply that the frenzied race back to customers is being won by those who have developed a broad and deep customer information competency. The winners have accomplished this by balancing technology with investments in the predominantly "non--technological" determinants of customer information competency -- people skills, processes, organization structure, culture, leadership, and information itself. "You might think ita s lack of technology that accounts for your inability to forge stronger, more rational and cohesive relationships with your customers, but John McKeana s excellent study shows that technology is likely to be the least of your worries. Information competency is the result of the people you have in place, the processes they follow, the culture of your firm, and many things other than technology. Dona t start your journey toward CRM without reading this book!" --Don Peppers, co--author, The One to One Fieldbook: The Complete Toolkit for Implementing a 1to1 Marketing Program (Doubleday, 1999) "Managing customer relationships is too important to be left to the technologists to figure out. McKean has nailed it when he forces you to consider and evaluate the other a stuffa -- people, processes, and culture, and, by the way, the data itself is awfully important." --John Peterson, AT&T Vice President, Database Marketing "Gaining competitive advantage from information is not as much a technological challenge as it is about people, culture, and leadership. John illustrates and quantifies a better way to build an information advantage to serve both customers and shareholders." --David Overton, Vice President, Merchandise Planning, Sears "Getting closer to customers is a business imperative -- but ita s all too easy to become seduced by the latest technology promises and consultancy mantras. John McKean offers an invaluable insight into the real drivers of success which organizations serious about CRM must put in place." --Robert Wyllie, BA (Hons) APMI, Group Database Marketing, Scottish Widows "The revolution in information technology is undermining many traditional business models and creating untold confusion. But in confusion lies opportunity. McKean shows how to see past the mesmerizing advances in computers and communications to create a coherent business strategy that draws on both technological and non--technological capabilities." --Professor Erik Brynjolfsson, Director of the MIT Program on Electronic Commerce and Marketing, MIT Sloan School of Management "One of the greatest business challenges is not the mastery of new technologies, but the creation of a culture able to keep pace and grasp the opportunities these technologies present. This is nowhere better illustrated than in John McKeana s pursuit and exploration of that enigma, the profitable customer, through his book Information Masters." --Trevor Dukes, Business Systems, W H Smith "In the first decade of the new millennium, customer information competency will be understood as one of the great differentiators between a greata and a mediocrea organizations; John McKeana s book identifies the characteristics of those organizations that possess customer information competency and he provides a roadmap for firms seeking to achieve it. For information--based organizations, reading this book will not only save needless expense, but it will help improve overall focus, marketing productivity, and profit." --James Bauer, Vice President, National Consumer Services, Chase Manhattan Bank "McKeana s landmark book offers the best insights Ia ve seen into our biggest challenges for building profitable customer relationships in the digital age . the non--technological ones." --Glen Kaiser, Director of Marketing and Information Systems, AT&T WorldNet

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McKean, John
ISBN 10: 0471988014 ISBN 13: 9780471988014
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McKean, John
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Descripción Wiley, 1999. Hardcover. Estado de conservación: New. book. Nº de ref. de la librería 0471988014

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Descripción Hardcover. Estado de conservación: New. This Book is in Good Condition; Customer Satisfaction Comes First.Delivery Time 4-12 days. 100% Money back Guaranteed!!!. Nº de ref. de la librería 0471988014

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Descripción Wiley, 1999. Estado de conservación: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: 1. Customer Masters are Information masters 2. Masquerade of a Hidden malaise 3. Mass-Market Customer Information Legacy 4. Litmus Test for Customer Information 5. Historical Approaches for Customer Information Initiatives 6. Seven Elements of Customer Information Competency 7. Rewards of Customer Information mastery 8. Relative Information Mastery by Industry 9. Customer masters in the 21st Century Conclusion. Nº de ref. de la librería ABE_book_new_0471988014

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McKean, John
Editorial: John Wiley and Sons Ltd, United Kingdom (1999)
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Descripción John Wiley and Sons Ltd, United Kingdom, 1999. Hardback. Estado de conservación: New. 1. Auflage. 236 x 156 mm. Language: English . Brand New Book. .Less than five percent of the worlda s firms achieve the full potential of their customer relationship initiatives.The rest are caught in its paradox.The core message of Information Masters is simply that the frenzied race back to customers is being won by those who have developed a broad and deep customer information competency. The winners have accomplished this by balancing technology with investments in the predominantly non--technological determinants of customer information competency -- people skills, processes, organization structure, culture, leadership, and information itself. You might think ita s lack of technology that accounts for your inability to forge stronger, more rational and cohesive relationships with your customers, but John McKeana s excellent study shows that technology is likely to be the least of your worries. Information competency is the result of the people you have in place, the processes they follow, the culture of your firm, and many things other than technology. Dona t start your journey toward CRM without reading this book! --Don Peppers, co--author, The One to One Fieldbook: The Complete Toolkit for Implementing a 1to1 Marketing Program (Doubleday, 1999) Managing customer relationships is too important to be left to the technologists to figure out. McKean has nailed it when he forces you to consider and evaluate the other a stuffa -- people, processes, and culture, and, by the way, the data itself is awfully important. --John Peterson, ATT Vice President, Database Marketing Gaining competitive advantage from information is not as much a technological challenge as it is about people, culture, and leadership. John illustrates and quantifies a better way to build an information advantage to serve both customers and shareholders. --David Overton, Vice President, Merchandise Planning, Sears Getting closer to customers is a business imperative -- but ita s all too easy to become seduced by the latest technology promises and consultancy mantras. John McKean offers an invaluable insight into the real drivers of success which organizations serious about CRM must put in place. --Robert Wyllie, BA (Hons) APMI, Group Database Marketing, Scottish Widows The revolution in information technology is undermining many traditional business models and creating untold confusion. But in confusion lies opportunity. McKean shows how to see past the mesmerizing advances in computers and communications to create a coherent business strategy that draws on both technological and non--technological capabilities. --Professor Erik Brynjolfsson, Director of the MIT Program on Electronic Commerce and Marketing, MIT Sloan School of Management One of the greatest business challenges is not the mastery of new technologies, but the creation of a culture able to keep pace and grasp the opportunities these technologies present. This is nowhere better illustrated than in John McKeana s pursuit and exploration of that enigma, the profitable customer, through his book Information Masters. --Trevor Dukes, Business Systems, W H Smith In the first decade of the new millennium, customer information competency will be understood as one of the great differentiators between a greata and a mediocrea organizations; John McKeana s book identifies the characteristics of those organizations that possess customer information competency and he provides a roadmap for firms seeking to achieve it. For information--based organizations, reading this book will not only save needless expense, but it will help improve overall focus, marketing productivity, and profit. --James Bauer, Vice President, National Consumer Services, Chase Manhattan Bank McKeana s landmark book offers the best insights Ia ve seen into our biggest challenges for building profitable customer relationships in the digital age . the non--technological ones. --Glen Kaiser, Director of Marketing and Information Systems, ATT WorldNet. Nº de ref. de la librería AAH9780471988014

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6.

McKean, John
Editorial: John Wiley and Sons Ltd, United Kingdom (1999)
ISBN 10: 0471988014 ISBN 13: 9780471988014
Nuevos Tapa dura Cantidad: 1
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The Book Depository
(London, Reino Unido)
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Descripción John Wiley and Sons Ltd, United Kingdom, 1999. Hardback. Estado de conservación: New. 236 x 156 mm. Language: English . Brand New Book. .Less than five percent of the worlda s firms achieve the full potential of their customer relationship initiatives.The rest are caught in its paradox.The core message of Information Masters is simply that the frenzied race back to customers is being won by those who have developed a broad and deep customer information competency. The winners have accomplished this by balancing technology with investments in the predominantly non--technological determinants of customer information competency -- people skills, processes, organization structure, culture, leadership, and information itself. You might think ita s lack of technology that accounts for your inability to forge stronger, more rational and cohesive relationships with your customers, but John McKeana s excellent study shows that technology is likely to be the least of your worries. Information competency is the result of the people you have in place, the processes they follow, the culture of your firm, and many things other than technology. Dona t start your journey toward CRM without reading this book! --Don Peppers, co--author, The One to One Fieldbook: The Complete Toolkit for Implementing a 1to1 Marketing Program (Doubleday, 1999) Managing customer relationships is too important to be left to the technologists to figure out. McKean has nailed it when he forces you to consider and evaluate the other a stuffa -- people, processes, and culture, and, by the way, the data itself is awfully important. --John Peterson, ATT Vice President, Database Marketing Gaining competitive advantage from information is not as much a technological challenge as it is about people, culture, and leadership. John illustrates and quantifies a better way to build an information advantage to serve both customers and shareholders. --David Overton, Vice President, Merchandise Planning, Sears Getting closer to customers is a business imperative -- but ita s all too easy to become seduced by the latest technology promises and consultancy mantras. John McKean offers an invaluable insight into the real drivers of success which organizations serious about CRM must put in place. --Robert Wyllie, BA (Hons) APMI, Group Database Marketing, Scottish Widows The revolution in information technology is undermining many traditional business models and creating untold confusion. But in confusion lies opportunity. McKean shows how to see past the mesmerizing advances in computers and communications to create a coherent business strategy that draws on both technological and non--technological capabilities. --Professor Erik Brynjolfsson, Director of the MIT Program on Electronic Commerce and Marketing, MIT Sloan School of Management One of the greatest business challenges is not the mastery of new technologies, but the creation of a culture able to keep pace and grasp the opportunities these technologies present. This is nowhere better illustrated than in John McKeana s pursuit and exploration of that enigma, the profitable customer, through his book Information Masters. --Trevor Dukes, Business Systems, W H Smith In the first decade of the new millennium, customer information competency will be understood as one of the great differentiators between a greata and a mediocrea organizations; John McKeana s book identifies the characteristics of those organizations that possess customer information competency and he provides a roadmap for firms seeking to achieve it. For information--based organizations, reading this book will not only save needless expense, but it will help improve overall focus, marketing productivity, and profit. --James Bauer, Vice President, National Consumer Services, Chase Manhattan Bank McKeana s landmark book offers the best insights Ia ve seen into our biggest challenges for building profitable customer relationships in the digital age . the non--technological ones. --Glen Kaiser, Director of Marketing and Information Systems, ATT WorldNet. Nº de ref. de la librería AAH9780471988014

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McKean, John
Editorial: John Wiley and#38; Sons (1999)
ISBN 10: 0471988014 ISBN 13: 9780471988014
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Descripción John Wiley and#38; Sons, 1999. HRD. Estado de conservación: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Nº de ref. de la librería FW-9780471988014

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Descripción Estado de conservación: Brand New. Brand New Original US Edition, Perfect Condition. Printed in English. Excellent Quality, Service and customer satisfaction guaranteed!. Nº de ref. de la librería AIND-94721

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Descripción Estado de conservación: New. New. US edition. Perfect condition. Ship by express service to USA, Canada, Australia, France, Italy, UK, Germany and Netherland. Customer satisfaction our priority. Nº de ref. de la librería ABE-190516-36341

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Descripción Estado de conservación: Brand New. New. US edition. Customer Satisfaction guaranteed!!. Nº de ref. de la librería SHAK36341

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