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Sinopsis
More and more technology and non-technology based companies are moving their sales and product support sites to the Web in order to stay competitive. This book guides the reader through the process of designing and maintaining a Web-based support site. It details the advantages and disadvantages of an e-support site, the tools and technology available, and the attributes that make a site effective. Four case studies are also presented that show how real companies made the move to the Web for their support. Each case study includes an analysis of the site, identifies the challenges the organization faced, and explains the lessons that can be learned.
"Sinopsis" puede pertenecer a otra edición de este libro.
Reseña del editor
More and more technology and non-technology based companies are moving their sales and product support sites to the Web in order to stay competitive. This book guides the reader through the process of designing and maintaining a Web-based support site. It details the advantages and disadvantages of an e-support site, the tools and technology available, and the attributes that make a site effective. Four case studies are also presented that show how real companies made the move to the Web for their support. Each case study includes an analysis of the site, identifies the challenges the organization faced, and explains the lessons that can be learned.
Biografía del autor
BARBARA CZEGEL is President of SIRIUS3, a Toronto-based company that provides consulting for support services and training for Help Desk professionals. She is a member of the Support Services Association (SSA). Czegel is also the author of Running an Effective Help Desk, Second Edition and Help Desk Practitioner's Handbook (both from Wiley).
"Sobre este título" puede pertenecer a otra edición de este libro.
- EditorialJohn Wiley & Sons Inc
- Año de publicación2000
- ISBN 10 0471391875
- ISBN 13 9780471391876
- EncuadernaciónTapa blanda
- IdiomaInglés
- Número de páginas430
- Contacto del fabricanteno disponible
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Technical Support on the Web: Designing and Managing an Effective E-support Site
Publicado por
John Wiley & Sons Inc, 2000
ISBN 10: 0471391875
ISBN 13: 9780471391876
Antiguo o usado
Tapa blanda
Librería: medimops, Berlin, Alemania
Calificación del vendedor: 5 de 5 estrellas
Condición: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Nº de ref. del artículo: M00471391875-G
Cantidad disponible: 1 disponibles
Imagen de archivo
Technical Support on the Web: Designing and Managing an Effective E-Support Site
Librería: Mispah books, Redhill, SURRE, Reino Unido
Calificación del vendedor: 4 de 5 estrellas
Paperback. Condición: Like New. Like New. book. Nº de ref. del artículo: ERICA75804713918755
Cantidad disponible: 1 disponibles