Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan CompanyAbout the Author:
ROBERT SPECTOR is a Seattle-based freelance writer who has covered Nordstrom since 1982 for Women's Wear Daily and other publications of the Fairchild Fashion Group. PATRICK D. McCARTHY, of Seattle, has been with Nordstrom for more than 20 years. He is one of the top-performing salespeople in the company.
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Descripción Wiley, 1996. Paperback. Estado de conservación: New. Reprint. Nº de ref. de la librería DADAX0471161608
Descripción Wiley, 1996. Estado de conservación: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: America's #1 Customer Service Company. After the Gold Rush: A Store Is Born. The Next Generation: Perfecting ''The Nordstrom Way''. The Nordstrom Culture: Setting Employees Free. ''What's Inside'': Creating an Inviting Place. A Company of Entrepreneurs: The ''Nordies'' Versus the Clock-Punchers. The Art of Selling: Retailing Is a Contact Sport. Customer Service the Nordstrom Way: The Future. Index. Nº de ref. de la librería ABE_book_new_0471161608
Descripción Paperback. Estado de conservación: BRAND NEW. BRAND NEW. Fast Shipping. Prompt Customer Service. Satisfaction guaranteed. Nº de ref. de la librería 0471161608BNA
Descripción 1996. Paperback. Estado de conservación: New. This book is BRAND NEW Soft cover International edition with black and white printing. ISBN number & cover page may be different but contents identical to the US edition word by word. Book is in English language. Nº de ref. de la librería UN-WIL-EX-IN-154
Descripción Wiley, 1996. Paperback. Estado de conservación: New. book. Nº de ref. de la librería 0471161608
Descripción Wiley, 1996. Paperback. Estado de conservación: New. Nº de ref. de la librería P110471161608
Descripción Wiley. PAPERBACK. Estado de conservación: New. 0471161608 New Condition. Nº de ref. de la librería NEW4.0245954