"Sinopsis" puede pertenecer a otra edición de este libro.
"With this book as your road map the journey toward success will be made much easier."
Michael Hayes, Senior Vice President, Scotiabank
The call center industry is one of the world’s most rapidly growing and fastest changing. For those involved in call centers or anyone who just wants the inside scoop on this exciting field, Call Centers For Dummies is a must-read. From offshore options to "do not call" legislation to proven means of measuring agent performance, it’s all here. With invaluable information for managers on how to run an efficient, profitable center and expert call handling strategies and tools for agents, this is the ultimate call center book.
Discover how to:
Locate and set up your call center
Hire and retain the best people
Create work schedules that work
Get the newest and coolest technology
Turn call centers into profit centers
"Sobre este título" puede pertenecer a otra edición de este libro.
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