Microsoft Dynamics CRM 4 For Dummies

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9780470343258: Microsoft Dynamics CRM 4 For Dummies

Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you’re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start!

Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft’s CRM solution in a jiffy. Whether you’re considering a CRM system for the first time or you’ve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to:

  • Maintain and manage all your customer information
  • Personalize Microsoft CRM to work for your business
  • Set up CRM to support sales, marketing, and customer service
  • Use the Outlook client
  • Manage territories and business units
  • Create and manage activities
  • Generate quotes and invoices
  • Implement and manage a marketing campaign
  • Work with contracts, and much more

Microsoft Dynamics CRM 4 For Dummies is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!

"Sinopsis" puede pertenecer a otra edición de este libro.

From the Back Cover:

Personalize Microsoft CRM to work for your business

Find out how to support your sales, marketing, and customer service initiatives

Microsoft Dynamics CRM means business! Here's what you need to get going now with this customer relationship management solution. Discover how to set up CRM 4, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more.

Discover how to:

  • Navigate the Microsoft CRM system

  • Create and manage activities

  • Generate quotes and invoices

  • Implement and manage a marketing campaign

  • Work with contracts

About the Author:

Joel Scott is president of Computer Control Corporation and a well-known speaker on CRM and related technologies.

David Lee is president of Vertical Marketing Inc., a software consulting firm.

Scott Weiss is president and CEO of Core Solutions, Inc., a CRM consulting firm.

"Sobre este título" puede pertenecer a otra edición de este libro.

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Joel Scott; David Lee; Scott Weiss
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Descripción John Wiley and Sons Ltd, United Kingdom, 2008. Paperback. Estado de conservación: New. 1. Auflage. Language: English . Brand New Book. Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start! Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft s CRM solution in a jiffy. Whether you re considering a CRM system for the first time or you ve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to: Maintain and manage all your customer information Personalize Microsoft CRM to work for your business Set up CRM to support sales, marketing, and customer service Use the Outlook client Manage territories and business units Create and manage activities Generate quotes and invoices Implement and manage a marketing campaign Work with contracts, and much more Microsoft Dynamics CRM 4 For Dummies is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!. Nº de ref. de la librería AAH9780470343258

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Joel Scott, David Lee, Scott Weiss
Editorial: John Wiley and Sons Ltd, United Kingdom (2008)
ISBN 10: 0470343257 ISBN 13: 9780470343258
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Descripción John Wiley and Sons Ltd, United Kingdom, 2008. Paperback. Estado de conservación: New. 1. Auflage. Language: English . Brand New Book. Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start! Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft s CRM solution in a jiffy. Whether you re considering a CRM system for the first time or you ve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to: Maintain and manage all your customer information Personalize Microsoft CRM to work for your business Set up CRM to support sales, marketing, and customer service Use the Outlook client Manage territories and business units Create and manage activities Generate quotes and invoices Implement and manage a marketing campaign Work with contracts, and much more Microsoft Dynamics CRM 4 For Dummies is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!. Nº de ref. de la librería AAH9780470343258

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Descripción John Wiley and Sons Ltd, United Kingdom, 2008. Paperback. Estado de conservación: New. 1. Auflage. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start! Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft s CRM solution in a jiffy. Whether you re considering a CRM system for the first time or you ve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to: Maintain and manage all your customer information Personalize Microsoft CRM to work for your business Set up CRM to support sales, marketing, and customer service Use the Outlook client Manage territories and business units Create and manage activities Generate quotes and invoices Implement and manage a marketing campaign Work with contracts, and much more Microsoft Dynamics CRM 4 For Dummies is packed with information on the latest version, It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!. Nº de ref. de la librería BZV9780470343258

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