Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards

3,54 valoración promedio
( 122 valoraciones por Goodreads )
 
9780446698481: Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards

Once every few years a book comes along with an insight so penetrating, so powerful - and so simply, demonstrably true -that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition. "In this vital work, author Michael Levine offers compelling evidence that problems in business, large and small, typically stem from inattention to tiny details. Social psychologists and criminologists agree that if a window in a building is broken and left unrepaired, soon thereafter the rest of the windows will be broken - and the perception will build that crime in that neighborhood is out of control. The same principle applies to business." "Drawing on real-world corporate examples, from JetBlue's decision to give fliers what they really want - leather seats, personal televisions, online ticketing - to Google's customer-based strategy for breaking out of the pack of Internet search engines, to business-to-business firms' successes and failures, Levine proves again and again how constant vigilance and an obsession with detail can make or break a business or a brand." "With tips and advice on changing any business to one that dots its i's, crosses its t's, and attracts more clients, Broken Windows, Broken Business goes straight to the heart of what makes all enterprises successful - the little things that mean a lot."--BOOK JACKET.

"Sinopsis" puede pertenecer a otra edición de este libro.

About the Author:

Michael Levine is the author of 14 books, including Guerilla PR: How You Can Wage An Effective Public Relations Campaign Without Going Broke plus its sequel. His writing has appeared in USA Today, National Review, LA Times, New York Times and Psychology

From Publishers Weekly:

Law-and-order criminology inspires this dour, hectoring treatise on the importance of sweating the small stuff in business. PR executive Levine, author of Guerrilla P.R., combines his professional concern for detailed image control with James Q. Wilson and George L. Kelling's theory that minor signs of disorder foster a climate of insecurity that causes decent folk to flee. He contends that a company's metaphorical "broken windows"—a confusing Web site, messy restrooms, peeling paint, nagging inconsistencies like "when the waiter at a Chinese restaurant is named Billy Bob"—signal an indifference to consumer satisfaction that repels customers. His remedies are fairly routine: deploy mystery shoppers to ferret out shortcomings, remember that first impressions are lasting, strive to "exceed expectations." What's unusual is his fanaticism, his demands that businesspeople cultivate "the obsessive, compulsive, almost violent need to find the flaws," even when others "deny such things exist or insist that they are unimportant and that you are being ridiculous." Such denials may indicate that "more employees should be getting fired," particularly those who don't smile or are otherwise "coasting, doing their time, merely existing" and infecting other workers with their "virus." Levine is one hard-nosed beat cop, but his strident, repetitive style and emotionally insensitive methods mean that many readers (and certainly their underlings) will find the book more demoralizing than motivating.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

"Sobre este título" puede pertenecer a otra edición de este libro.

Los mejores resultados en AbeBooks

1.

Michael Levine
ISBN 10: 0446698482 ISBN 13: 9780446698481
Nuevos Cantidad: > 20
Librería
BWB
(Valley Stream, NY, Estados Unidos de America)
Valoración
[?]

Descripción Estado de conservación: New. Depending on your location, this item may ship from the US or UK. Nº de ref. de la librería 97804466984810000000

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 9,83
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

2.

Levine, Michael
Editorial: Hachette Book Group
ISBN 10: 0446698482 ISBN 13: 9780446698481
Nuevos Cantidad: > 20
Librería
INDOO
(Avenel, NJ, Estados Unidos de America)
Valoración
[?]

Descripción Hachette Book Group. Estado de conservación: New. Brand New. Nº de ref. de la librería 0446698482

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 6,89
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,00
A Estados Unidos de America
Destinos, gastos y plazos de envío

3.

Michael Levine
Editorial: Little, Brown Company, United States (2006)
ISBN 10: 0446698482 ISBN 13: 9780446698481
Nuevos Paperback Cantidad: 1
Librería
The Book Depository
(London, Reino Unido)
Valoración
[?]

Descripción Little, Brown Company, United States, 2006. Paperback. Estado de conservación: New. New edition. Language: English . Brand New Book. Once every few years a book comes along with an insight so penetrating, so powerful - and so simply, demonstrably true -that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition. In this vital work, author Michael Levine offers compelling evidence that problems in business, large and small, typically stem from inattention to tiny details. Social psychologists and criminologists agree that if a window in a building is broken and left unrepaired, soon thereafter the rest of the windows will be broken - and the perception will build that crime in that neighborhood is out of control. The same principle applies to business. Drawing on real-world corporate examples, from JetBlue s decision to give fliers what they really want - leather seats, personal televisions, online ticketing - to Google s customer-based strategy for breaking out of the pack of Internet search engines, to business-to-business firms successes and failures, Levine proves again and again how constant vigilance and an obsession with detail can make or break a business or a brand. With tips and advice on changing any business to one that dots its i s, crosses its t s, and attracts more clients, Broken Windows, Broken Business goes straight to the heart of what makes all enterprises successful - the little things that mean a lot. --BOOK JACKET. Nº de ref. de la librería ABZ9780446698481

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 10,31
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

4.

Michael Levine
Editorial: Little, Brown Company, United States (2006)
ISBN 10: 0446698482 ISBN 13: 9780446698481
Nuevos Paperback Cantidad: 1
Librería
The Book Depository US
(London, Reino Unido)
Valoración
[?]

Descripción Little, Brown Company, United States, 2006. Paperback. Estado de conservación: New. New edition. Language: English . Brand New Book. Once every few years a book comes along with an insight so penetrating, so powerful - and so simply, demonstrably true -that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition. In this vital work, author Michael Levine offers compelling evidence that problems in business, large and small, typically stem from inattention to tiny details. Social psychologists and criminologists agree that if a window in a building is broken and left unrepaired, soon thereafter the rest of the windows will be broken - and the perception will build that crime in that neighborhood is out of control. The same principle applies to business. Drawing on real-world corporate examples, from JetBlue s decision to give fliers what they really want - leather seats, personal televisions, online ticketing - to Google s customer-based strategy for breaking out of the pack of Internet search engines, to business-to-business firms successes and failures, Levine proves again and again how constant vigilance and an obsession with detail can make or break a business or a brand. With tips and advice on changing any business to one that dots its i s, crosses its t s, and attracts more clients, Broken Windows, Broken Business goes straight to the heart of what makes all enterprises successful - the little things that mean a lot. --BOOK JACKET. Nº de ref. de la librería ABZ9780446698481

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 10,37
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

5.

Levine, Michael
ISBN 10: 0446698482 ISBN 13: 9780446698481
Nuevos Cantidad: > 20
Librería
Paperbackshop-US
(Wood Dale, IL, Estados Unidos de America)
Valoración
[?]

Descripción 2006. PAP. Estado de conservación: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería VH-9780446698481

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 7,14
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,42
A Estados Unidos de America
Destinos, gastos y plazos de envío

6.

Michael Levine
ISBN 10: 0446698482 ISBN 13: 9780446698481
Nuevos Cantidad: 1
Librería
Omega Books and More Inc.
(Springdale, AR, Estados Unidos de America)
Valoración
[?]

Descripción Estado de conservación: New. FAST shipping, FREE tracking, and GREAT customer service! We also offer International and EXPEDITED shipping options. Nº de ref. de la librería 3D7DSF0013CV

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 7,39
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,42
A Estados Unidos de America
Destinos, gastos y plazos de envío

7.

Michael Levine
Editorial: Little, Brown Company, United States (2006)
ISBN 10: 0446698482 ISBN 13: 9780446698481
Nuevos Paperback Cantidad: 10
Librería
Book Depository hard to find
(London, Reino Unido)
Valoración
[?]

Descripción Little, Brown Company, United States, 2006. Paperback. Estado de conservación: New. New edition. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. Once every few years a book comes along with an insight so penetrating, so powerful - and so simply, demonstrably true -that it instantly changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory that can alter the destiny of countless companies striving to stay ahead of their competition. In this vital work, author Michael Levine offers compelling evidence that problems in business, large and small, typically stem from inattention to tiny details. Social psychologists and criminologists agree that if a window in a building is broken and left unrepaired, soon thereafter the rest of the windows will be broken - and the perception will build that crime in that neighborhood is out of control. The same principle applies to business. Drawing on real-world corporate examples, from JetBlue s decision to give fliers what they really want - leather seats, personal televisions, online ticketing - to Google s customer-based strategy for breaking out of the pack of Internet search engines, to business-to-business firms successes and failures, Levine proves again and again how constant vigilance and an obsession with detail can make or break a business or a brand. With tips and advice on changing any business to one that dots its i s, crosses its t s, and attracts more clients, Broken Windows, Broken Business goes straight to the heart of what makes all enterprises successful - the little things that mean a lot. --BOOK JACKET. Nº de ref. de la librería BTE9780446698481

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 10,86
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

8.

Levine, Michael
ISBN 10: 0446698482 ISBN 13: 9780446698481
Nuevos Cantidad: 19
Librería
Pbshop
(Wood Dale, IL, Estados Unidos de America)
Valoración
[?]

Descripción 2006. PAP. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería IB-9780446698481

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 7,63
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,42
A Estados Unidos de America
Destinos, gastos y plazos de envío

9.

Levine, Michael
ISBN 10: 0446698482 ISBN 13: 9780446698481
Nuevos Paperback Cantidad: 15
Librería
BargainBookStores
(Grand Rapids, MI, Estados Unidos de America)
Valoración
[?]

Descripción Paperback. Estado de conservación: New. Nº de ref. de la librería 838783

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 8,36
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,42
A Estados Unidos de America
Destinos, gastos y plazos de envío

10.

Levine, Michael
Editorial: Grand Central Publishing (2006)
ISBN 10: 0446698482 ISBN 13: 9780446698481
Nuevos Paperback Cantidad: 2
Librería
Murray Media
(North Miami Beach, FL, Estados Unidos de America)
Valoración
[?]

Descripción Grand Central Publishing, 2006. Paperback. Estado de conservación: New. Nº de ref. de la librería 0446698482

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 9,62
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,56
A Estados Unidos de America
Destinos, gastos y plazos de envío

Existen otras copia(s) de este libro

Ver todos los resultados de su búsqueda