Managing Airports 4th Edition: An international perspective

3,69 valoración promedio
( 13 valoraciones por Goodreads )
 
9780415529419: Managing Airports 4th Edition: An international perspective
Críticas:

'Anne Graham’s book should be essential reading for anyone working, analyzing, investing, studying or just generally interested in the airport industry. It is one of the few books dedicated to the topic of airport management at an international level and it manages to capture the key fundamentals of the industry in a clear and concise way. Many of the issues raised in the book are timely, important, challenging and controversial, and Dr. Graham analyses these in detail, providing the essential background and presenting the perspectives of the different players. Managing Airports has become a true classic of the airport industry literature.'- Dr. Rafael Echevarne, Director, Economics and Program Development, ACI World

'Managing Airports’ status as “ the top must read” for airport professionals, academics and researchers remains unaltered, especially with this new fourth edition.   There have been significant changes in airport management since 2008, namely, the shifting balance of power towards emerging markets, increasing emphasis on service quality and enhancing the passenger experience and the airport having to cope with more challenging capital market conditions post-2008.  All of these pressing issues have been incorporated in this new fourth edition. Readers will especially appreciate new chapters on airport operations and airport service quality which reflects the extent to which a growing number of airport operators have re- focussed in recent years on try to deliver an improved airport experience for their customers.' - Dr. Romano Pagliari
Senior Lecturer, Department of Air Transport, Cranfield University
 

Reseña del editor:

Managing Airports presents a comprehensive and cutting-edge insight into today's international airport industry.

Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, the book provides an innovative insight into the processes behind running a successful airport. This 4th edition has been fully revised and updated to reflect the many important developments in the management of airports and issues facing the aviation industry since the 3rd edition. The 4th edition features:

  • New content on: coping with an increasingly volatile and uncertain operating environment, social media and other trends in technology, the evolving airport-airline relationship, responding to sustainability pressures and new security policies.
  • New chapter focused solely on service quality and the passenger experience. This is to reflect the increasing need for airports to offer wide ranging and quality services to their diverse customer base to remain competitive and to achieve high satisfaction levels.
  • Up dated and new international case studies to show recent issues and theory in practice. New case studies on emerging economies such as China, India and Brazil.

Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry.

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1.

Anne Graham
Editorial: Taylor Francis Ltd, United Kingdom (2013)
ISBN 10: 0415529417 ISBN 13: 9780415529419
Nuevos Paperback Cantidad: 1
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The Book Depository
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Descripción Taylor Francis Ltd, United Kingdom, 2013. Paperback. Estado de conservación: New. 4th Revised edition. 244 x 188 mm. Language: English . Brand New Book. Managing Airports presents a comprehensive and cutting-edge insight into today s international airport industry. Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, the book provides an innovative insight into the processes behind running a successful airport. This 4th edition has been fully revised and updated to reflect the many important developments in the management of airports and issues facing the aviation industry since the 3rd edition. The 4th edition features: * New content on: coping with an increasingly volatile and uncertain operating environment, social media and other trends in technology, the evolving airport-airline relationship, responding to sustainability pressures and new security policies. * New chapter focused solely on service quality and the passenger experience. This is to reflect the increasing need for airports to offer wide ranging and quality services to their diverse customer base to remain competitive and to achieve high satisfaction levels. * Up dated and new international case studies to show recent issues and theory in practice.New case studies on emerging economies such as China, India and Brazil. Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry. Nº de ref. de la librería AAU9780415529419

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Graham, Anne
ISBN 10: 0415529417 ISBN 13: 9780415529419
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Descripción Estado de conservación: New. Nº de ref. de la librería 19609990-n

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3.

Anne Graham
Editorial: Taylor Francis Ltd, United Kingdom (2013)
ISBN 10: 0415529417 ISBN 13: 9780415529419
Nuevos Paperback Cantidad: 1
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Descripción Taylor Francis Ltd, United Kingdom, 2013. Paperback. Estado de conservación: New. 4th Revised edition. 244 x 188 mm. Language: English . Brand New Book. Managing Airports presents a comprehensive and cutting-edge insight into today s international airport industry. Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, the book provides an innovative insight into the processes behind running a successful airport. This 4th edition has been fully revised and updated to reflect the many important developments in the management of airports and issues facing the aviation industry since the 3rd edition. The 4th edition features: * New content on: coping with an increasingly volatile and uncertain operating environment, social media and other trends in technology, the evolving airport-airline relationship, responding to sustainability pressures and new security policies. * New chapter focused solely on service quality and the passenger experience. This is to reflect the increasing need for airports to offer wide ranging and quality services to their diverse customer base to remain competitive and to achieve high satisfaction levels. * Up dated and new international case studies to show recent issues and theory in practice.New case studies on emerging economies such as China, India and Brazil. Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry. Nº de ref. de la librería AAU9780415529419

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Anne Graham
Editorial: Taylor and Francis 2013-09-27, London (2013)
ISBN 10: 0415529417 ISBN 13: 9780415529419
Nuevos paperback Cantidad: 5
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Blackwell's
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Descripción Taylor and Francis 2013-09-27, London, 2013. paperback. Estado de conservación: New. Nº de ref. de la librería 9780415529419

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Anne Graham
Editorial: Taylor & Francis Ltd
ISBN 10: 0415529417 ISBN 13: 9780415529419
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THE SAINT BOOKSTORE
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Descripción Taylor & Francis Ltd. Paperback. Estado de conservación: new. BRAND NEW, Managing Airports: An International Perspective (4th Revised edition), Anne Graham, Managing Airports presents a comprehensive and cutting-edge insight into today's international airport industry. Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, the book provides an innovative insight into the processes behind running a successful airport. This 4th edition has been fully revised and updated to reflect the many important developments in the management of airports and issues facing the aviation industry since the 3rd edition. The 4th edition features: * New content on: coping with an increasingly volatile and uncertain operating environment, social media and other trends in technology, the evolving airport-airline relationship, responding to sustainability pressures and new security policies. * New chapter focused solely on service quality and the passenger experience. This is to reflect the increasing need for airports to offer wide ranging and quality services to their diverse customer base to remain competitive and to achieve high satisfaction levels. * Up dated and new international case studies to show recent issues and theory in practice. New case studies on emerging economies such as China, India and Brazil. Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry. Nº de ref. de la librería B9780415529419

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Anne Graham
Editorial: Routledge 2013-09-27 (2013)
ISBN 10: 0415529417 ISBN 13: 9780415529419
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Descripción Routledge 2013-09-27, 2013. Estado de conservación: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Nº de ref. de la librería NU-GRD-05033416

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Anne Graham
Editorial: Routledge 2013-09-27 (2013)
ISBN 10: 0415529417 ISBN 13: 9780415529419
Nuevos Cantidad: 3
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Chiron Media
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Descripción Routledge 2013-09-27, 2013. Estado de conservación: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Nº de ref. de la librería NU-LBR-01229880

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Edición internacional
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Graham, Anne
Editorial: Routledge
ISBN 10: 0415529417 ISBN 13: 9780415529419
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Descripción Routledge. Estado de conservación: New. 0415529417 This is an International Edition. Brand New, Paperback, Delivery within 6-14 business days, Similar Contents as U.S Edition, ISBN and Cover design may differ, printed in Black & White. Choose Expedited shipping for delivery within 3-8 business days. We do not ship to PO Box, APO , FPO Address. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code/CD is not provided with these editions , unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Nº de ref. de la librería SO9780415529419

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Anne Graham
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Descripción Paperback. Estado de conservación: New. This is an International Edition Brand New Paperback Same Title Author and Edition as listed. Standard Delivery within 6-14 business days ACROSS THE GLOBE. We can ship to PO Box address in US. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Nº de ref. de la librería OA9780415529419

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Graham, Anne
Editorial: Routledge (2013)
ISBN 10: 0415529417 ISBN 13: 9780415529419
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Descripción Routledge, 2013. Estado de conservación: New. 2013. 4th Edition. Paperback. "Simultaneously published in the USA and Canada"--Title page verso. Num Pages: 344 pages, 46 black & white illustrations, 77 black & white tables, 46 black & white line drawings. BIC Classification: KJM; KNGV1. Category: (G) General (US: Trade). Dimension: 191 x 248 x 18. Weight in Grams: 622. . . . . . . Nº de ref. de la librería V9780415529419

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