Spc Simplified for Services: Practical Tools for Continuous Quality Improvement

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9780412447402: Spc Simplified for Services: Practical Tools for Continuous Quality Improvement
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...a well presented book with clear text and diagrams... International Journal of Production Research; The authors outline a framework for solving problems which, when standardised throughout the organisation, will greatly enhance communication as well as service quality - Managing Service Quality

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In this book, we talk about many of the tools and techniques of qual­ ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat­ egy for gaining the competitive edge. Quality in the Japanese auto indus­ try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex­ pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se­ rious competitive threat to your company. Some examples may help you see the seriousness of your situation.

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Amsden, D.
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ISBN 10: 0412447401 ISBN 13: 9780412447402
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Descripción Springer, 2016. Paperback. Condición: New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. Nº de ref. del artículo: ria9780412447402_lsuk

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Davida Amsden, Howard Butler, Robert Amsden
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Descripción Chapman and Hall, United Kingdom, 1991. Paperback. Condición: New. Language: English . Brand New Book ***** Print on Demand *****.In this book, we talk about many of the tools and techniques of qual- ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat- egy for gaining the competitive edge. Quality in the Japanese auto indus- try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex- pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se- rious competitive threat to your company. Some examples may help you see the seriousness of your situation. Softcover reprint of the original 1st ed. 1991. Nº de ref. del artículo: AAV9780412447402

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Davida Amsden, Howard Butler, Robert Amsden
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ISBN 10: 0412447401 ISBN 13: 9780412447402
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Descripción Chapman and Hall, United Kingdom, 1991. Paperback. Condición: New. Language: English . Brand New Book ***** Print on Demand *****. In this book, we talk about many of the tools and techniques of qual- ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat- egy for gaining the competitive edge. Quality in the Japanese auto indus- try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex- pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se- rious competitive threat to your company. Some examples may help you see the seriousness of your situation. Softcover reprint of the original 1st ed. 1991. Nº de ref. del artículo: AAV9780412447402

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Davida Amsden
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Descripción Chapman and Hall, 1991. PAP. Condición: New. New Book. Shipped from US within 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Nº de ref. del artículo: IQ-9780412447402

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Davida Amsden
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Descripción Chapman and Hall, 1991. PAP. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Nº de ref. del artículo: LQ-9780412447402

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Amsden, Davida; Butler, Howard; Amsden, Robert
Publicado por Springer (1991)
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Descripción Springer, 1991. Paperback. Condición: New. Nº de ref. del artículo: DADAX0412447401

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DAVIDA AMSDEN
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Descripción Springer, 1991. Paperback. Condición: NEW. 9780412447402 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. For all enquiries, please contact Herb Tandree Philosophy Books directly - customer service is our primary goal. Nº de ref. del artículo: HTANDREE0400067

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D. Amsden; Davida Amsden; Howard Butler
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Descripción Springer, 1991. Condición: New. This item is printed on demand for shipment within 3 working days. Nº de ref. del artículo: LP9780412447402

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Amsden, Davida, Butler, Howard, Amsden,
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Descripción Springer. Paperback. Condición: New. 300 pages. Service personnel are beginning to recognize that many of the tools and techniques of statistical process control currently used in manufacturing are applicable to their companies. In this text, the authors describe the essentials of SPC, including the use of histograms, Pareto analysis, control charts, sampling plans and various other tools, and how they can be applied to a service quality programme. Each module contains practice problems with solutions given at the end of the book. Real-life examples and sample charts are also included. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Nº de ref. del artículo: 9780412447402

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