SPC Simplified for Services: Practical tools for continuous quality improvement

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9780412447402: SPC Simplified for Services: Practical tools for continuous quality improvement

In this book, we talk about many of the tools and techniques of qual­ ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat­ egy for gaining the competitive edge. Quality in the Japanese auto indus­ try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex­ pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se­ rious competitive threat to your company. Some examples may help you see the seriousness of your situation.

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...a well presented book with clear text and diagrams... International Journal of Production Research; The authors outline a framework for solving problems which, when standardised throughout the organisation, will greatly enhance communication as well as service quality - Managing Service Quality

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Amsden, D.
Editorial: Springer (2016)
ISBN 10: 0412447401 ISBN 13: 9780412447402
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Descripción Springer, 2016. Paperback. Estado de conservación: New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. Nº de ref. de la librería ria9780412447402_lsuk

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Davida Amsden, Howard Butler, Robert Amsden
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ISBN 10: 0412447401 ISBN 13: 9780412447402
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Descripción Chapman and Hall, United Kingdom, 1991. Paperback. Estado de conservación: New. Language: English . Brand New Book ***** Print on Demand *****.In this book, we talk about many of the tools and techniques of qual- ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat- egy for gaining the competitive edge. Quality in the Japanese auto indus- try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex- pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se- rious competitive threat to your company. Some examples may help you see the seriousness of your situation. Softcover reprint of the original 1st ed. 1991. Nº de ref. de la librería AAV9780412447402

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Davida Amsden
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ISBN 10: 0412447401 ISBN 13: 9780412447402
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Descripción Chapman and Hall, 1991. PAP. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days.THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Nº de ref. de la librería IP-9780412447402

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Davida Amsden
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Descripción Chapman and Hall, 1991. PAP. Estado de conservación: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Nº de ref. de la librería LQ-9780412447402

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Davida Amsden, Howard Butler, Robert Amsden
Editorial: Chapman and Hall, United Kingdom (1991)
ISBN 10: 0412447401 ISBN 13: 9780412447402
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Descripción Chapman and Hall, United Kingdom, 1991. Paperback. Estado de conservación: New. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. In this book, we talk about many of the tools and techniques of qual- ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat- egy for gaining the competitive edge. Quality in the Japanese auto indus- try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of market research to find out what the customer wants, needs, and ex- pects; of new product development; of ordering processes; of billing; of service of the product; etc. What does this have to do with service organizations? Until recently, the really tough competition from abroad, especially from Japan, has been in manufacturing. Competition is now growing in service industries as well. Any company, whether foreign or domestic, that learns the ideas and tools of quality and practices quality management will become a se- rious competitive threat to your company. Some examples may help you see the seriousness of your situation. Softcover reprint of the original 1st ed. 1991. Nº de ref. de la librería LIE9780412447402

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Amsden, Davida, Butler, Howard, Amsden,
Editorial: Springer (2017)
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Descripción Springer, 2017. Paperback. Estado de conservación: New. Never used! This item is printed on demand. Nº de ref. de la librería P110412447401

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DAVIDA AMSDEN
Editorial: Springer (1991)
ISBN 10: 0412447401 ISBN 13: 9780412447402
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Herb Tandree Philosophy Books
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Descripción Springer, 1991. Paperback. Estado de conservación: NEW. 9780412447402 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Nº de ref. de la librería HTANDREE0400067

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D. Amsden; Davida Amsden; Howard Butler
Editorial: Springer (1991)
ISBN 10: 0412447401 ISBN 13: 9780412447402
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Descripción Springer, 1991. Estado de conservación: New. This item is printed on demand for shipment within 3 working days. Nº de ref. de la librería LP9780412447402

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Amsden, Davida; Butler, Howard; Amsden, Robert
Editorial: Springer (1991)
ISBN 10: 0412447401 ISBN 13: 9780412447402
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Descripción Springer, 1991. Paperback. Estado de conservación: New. Nº de ref. de la librería INGM9780412447402

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Davida Amsden
Editorial: Springer 1991-07-31 (1991)
ISBN 10: 0412447401 ISBN 13: 9780412447402
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Descripción Springer 1991-07-31, 1991. Estado de conservación: New. Brand new book, sourced directly from publisher. Dispatched within 2 working days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Nº de ref. de la librería NU-ING-28289426

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