Service Operations Management: Improving Service Delivery

3,59 valoración promedio
( 37 valoraciones por Goodreads )
 
9780273740483: Service Operations Management: Improving Service Delivery
Ver todas las copias de esta edición ISBN.
 
 
Reseña del editor:

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Contraportada:

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

Combining a unique practical approach with a detailed theoretical underpinning, the authors provide tools, frameworks and techniques for operational analysis and improvement and set operations management within the wider business context, bringing a valuable 'real world' perspective to this growing area.

Each chapter includes definitions of key terms, real-world examples and case studies with exercises, questions to test both understanding and application together with recommended further reading and suggested web sites to deepen your knowledge.

New features for this 4th edition include:

·         A new 17 chapter structure

·         A practical focus on ‘how to’ deal with the key issues and challenges facing service operations managers

·         A new chapter on the customer experience

·         A new chapter on driving continuous improvement

·         A new chapter on learning from other operations

·         A new chapter on world-class service

·         Six new end of chapter case exercises

·         A new full-colour design

Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery.

"Sobre este título" puede pertenecer a otra edición de este libro.

Otras ediciones populares con el mismo título

9789386873309: Service Operations Management:Improving Service Delivery, 4E

Edición Destacada

ISBN 10:  9386873303 ISBN 13:  9789386873309
Editorial: Pearson India, 2017
Tapa blanda

Los mejores resultados en AbeBooks

Edición internacional
Edición internacional

1.

Robert Johnston , Graham Clark , Michael Shulver
ISBN 10: 0273740482 ISBN 13: 9780273740483
Nuevo Cantidad disponible: 1
Edición internacional
Librería
booksdeck
(Westlake Village, CA, Estados Unidos de America)
Valoración
[?]

Descripción Condición: New. Brand new book. This is an international edition textbook with identical content as the US version. We ship all our orders from CA/IL, USA (depending on your address) and NOT from Asia! Choose expedited shipping for superfast delivery with tracking. Nº de ref. del artículo: 9780273740483

Más información sobre este vendedor | Contactar al vendedor

Comprar nuevo
EUR 12,57
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío
Edición internacional
Edición internacional

2.

Johnston, Robert; Clark, Graham; Shulver, Michael
Publicado por Pearson
ISBN 10: 0273740482 ISBN 13: 9780273740483
Nuevo PAPERBACK Cantidad disponible: 20
Edición internacional
Librería
Ben's Book Shop
(Wilmington, DE, Estados Unidos de America)
Valoración
[?]

Descripción Pearson. PAPERBACK. Condición: New. 0273740482 Paperback. Book Condition: New. This is an International Edition. Brand new. Nº de ref. del artículo: INDMKT-9789386873309

Más información sobre este vendedor | Contactar al vendedor

Comprar nuevo
EUR 12,83
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío
Edición internacional
Edición internacional

3.

Robert Johnston; Graham Clark; Michael Shulver
ISBN 10: 0273740482 ISBN 13: 9780273740483
Nuevo Paperback Cantidad disponible: 2
Edición internacional
Librería
Bookstore99
(Wilmington, DE, Estados Unidos de America)
Valoración
[?]

Descripción Paperback. Condición: NEW. This is an International Edition. Brand New Paperback- Same Title Author and Edition as listed. ISBN and Cover design differs. Similar Contents as U.S Edition. Delivery within 3-7 business days ACROSS THE GLOBE. We can ship to PO Box address in US. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Choose expedited shipping for Express delivery. Tracking number provided for every order. Nº de ref. del artículo: UB_9789386873309

Más información sobre este vendedor | Contactar al vendedor

Comprar nuevo
EUR 11,73
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,58
A Estados Unidos de America
Destinos, gastos y plazos de envío
Edición internacional
Edición internacional

4.

Johnston Robert, Clark Graham, Shulver Michael
ISBN 10: 0273740482 ISBN 13: 9780273740483
Nuevo Softcover Cantidad disponible: > 20
Edición internacional
Librería
LowPriceBookDeals
(Wilmington, DE, Estados Unidos de America)
Valoración
[?]

Descripción Softcover. Condición: New. 4th edition. Brand NEW, Paperback International Edition. Black & White or color, Cover and ISBN may be different but similar contents as US editions. Standard delivery takes 5-9 business days by USPS/DHL with tracking number. Choose expedited shipping for superfast delivery 3-5 business days by UPS/DHL/FEDEX. We also ship to PO Box addresses but by Standard delivery and shipping charges will be extra. International Edition Textbooks may bear a label -Not for sale in the U.S. or Canada- etc. printed only to discourage U.S. students from obtaining an affordable copy. Legal to use despite any disclaimer on cover as per US court. No access code or CD included unless specified. In some instances, the international textbooks may have different exercises at the end of the chapters. Printed in English. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. In case of orders from Europe, custom charges may comply by the relevant government authority and we are not liable for it. 100% Customer satisfaction guaranteed! Please feel free to contact us for any queries. Nº de ref. del artículo: ABUS1618911

Más información sobre este vendedor | Contactar al vendedor

Comprar nuevo
EUR 11,51
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,41
A Estados Unidos de America
Destinos, gastos y plazos de envío
Edición internacional
Edición internacional

5.

Johnston, Robert; Clark, Graham; Shulver, Michael
Publicado por Pearson
ISBN 10: 0273740482 ISBN 13: 9780273740483
Nuevo Tapa blanda Cantidad disponible: > 20
Edición internacional
Librería
Sunshine Book Store
(Wilmington, DE, Estados Unidos de America)
Valoración
[?]

Descripción Pearson. Condición: New. 0273740482 This is an International Edition. Brand New, Paperback, Delivery within 6-14 business days, Similar Contents as U.S Edition, ISBN and Cover design may differ, printed in Black & White. Choose Expedited shipping for delivery within 3-8 business days. We do not ship to PO Box, APO , FPO Address. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code/CD is not provided with these editions , unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Nº de ref. del artículo: AU_9780273740483

Más información sobre este vendedor | Contactar al vendedor

Comprar nuevo
EUR 15,64
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío
Edición internacional
Edición internacional

6.

Robert Johnston; Graham Clark; Michael Shulver
ISBN 10: 0273740482 ISBN 13: 9780273740483
Nuevo Paperback Cantidad disponible: 8
Edición internacional
Librería
Sunshine Book Store
(Wilmington, DE, Estados Unidos de America)
Valoración
[?]

Descripción Paperback. Condición: NEW. This is an International Edition. Brand New, Paperback, Delivery within 6-14 business days, Similar Contents as U.S Edition, ISBN and Cover design may differ, printed in Black & White. Choose Expedited shipping for delivery within 3-8 business days. We do not ship to PO Box, APO , FPO Address. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label ""Not for sale in the U.S. or Canada"" and ""Content may different from U.S. Edition"" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code/CD is not provided with these editions , unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Nº de ref. del artículo: AU_9789386873309

Más información sobre este vendedor | Contactar al vendedor

Comprar nuevo
EUR 15,78
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío
Edición internacional
Edición internacional

7.

Robert Johnston, Graham Clark, Michael Shulver
ISBN 10: 0273740482 ISBN 13: 9780273740483
Nuevo Paperback Cantidad disponible: 5
Edición internacional
Librería
PRIORITY BOOKS
(Springfield, VA, Estados Unidos de America)
Valoración
[?]

Descripción Paperback. Condición: New. Softcover Book, New Condition, Fast Shipping. Ready in Stock. 4th Edition. [Please Read Carefully Before Buying], This Is An International Edition. Printed In Black and White. 488 Pages, Book Cover And ISBN No May Be Different From US Edition. Restricted Sales Disclaimer Wordings Not For Sales In USA And Canada May Be Printed On The Cover Of The Book. Standard Shipping 7-14 Business Days. Expedited Shiping 4-8 Business Days. ***WE DO NOT ENTERTAIN BULK ORDERS.*** The Books May Be Ship From Overseas For Inventory Purpose. Nº de ref. del artículo: 834783

Más información sobre este vendedor | Contactar al vendedor

Comprar nuevo
EUR 13,82
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,44
A Estados Unidos de America
Destinos, gastos y plazos de envío
Edición internacional
Edición internacional

8.

Robert Johnston, Graham Clark, Michael Shulver
ISBN 10: 0273740482 ISBN 13: 9780273740483
Nuevo Paperback Cantidad disponible: 5
Edición internacional
Librería
ZerichSpace
(Antioch, CA, Estados Unidos de America)
Valoración
[?]

Descripción Paperback. Condición: New. New condition. Softcover book, 4th Edition. (Read Description Before Buying), This is an international Edition. Black and White Book. ISBN or covers May Be Different From US Edition. Book may have Restricted Sales Disclaimer Wordings printed on cover. Books May Be Shipped From Overseas as per stock status. Nº de ref. del artículo: 834784

Más información sobre este vendedor | Contactar al vendedor

Comprar nuevo
EUR 15,31
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,44
A Estados Unidos de America
Destinos, gastos y plazos de envío
Edición internacional
Edición internacional

9.

Robert Johnston; Graham Clark; Michael Shulver
ISBN 10: 0273740482 ISBN 13: 9780273740483
Nuevo Paperback Cantidad disponible: 12
Edición internacional
Librería
US_Superfast_Bookstore
(New Castle, DE, Estados Unidos de America)
Valoración
[?]

Descripción Paperback. Condición: NEW. This is an International Edition Brand New Paperback Same Title Author and Edition as listed. ISBN and Cover design differs. Similar Contents as U.S Edition. Standard Delivery within 6-14 business days ACROSS THE GLOBE. We can ship to PO Box address in US. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Nº de ref. del artículo: U_9789386873309

Más información sobre este vendedor | Contactar al vendedor

Comprar nuevo
EUR 18,80
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío
Edición internacional
Edición internacional

10.

Johnston
ISBN 10: 0273740482 ISBN 13: 9780273740483
Nuevo PAPERBACK Cantidad disponible: 10
Edición internacional
Librería
Book Arsenal
(Delhi, DELHI, India)
Valoración
[?]

Descripción PAPERBACK. Condición: New. PAPERBACK INTERNATIONAL EDITION Brand New Book. We ship from India. The ISBN-13 or Cover might be different but content is extactly same. We deliver in 5 - 9days and respond quickly to customer queries. Nº de ref. del artículo: 0273740482-ABab

Más información sobre este vendedor | Contactar al vendedor

Comprar nuevo
EUR 21,71
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De India a Estados Unidos de America
Destinos, gastos y plazos de envío

Existen otras copia(s) de este libro

Ver todos los resultados de su búsqueda