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Sinopsis
For Service Operations Management courses within undergraduate business studies. This is the first modern European-originated book to apply operations management specifically to the service sector, providing tools, frameworks and techniques for operational analysis and improvement. Building on the basic principles of operations management, the book examines the operations decisions that managers face in managing their resources and in delivering services to their customers.Although the emphasis is on operations, the text also recognises the impact of other management functions on service delivery. Indeed, the key issue of service delivery is the prime focus of the book.
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Reseña del editor
For Service Operations Management courses within undergraduate business studies. This is the first modern European-originated book to apply operations management specifically to the service sector, providing tools, frameworks and techniques for operational analysis and improvement. Building on the basic principles of operations management, the book examines the operations decisions that managers face in managing their resources and in delivering services to their customers.Although the emphasis is on operations, the text also recognises the impact of other management functions on service delivery. Indeed, the key issue of service delivery is the prime focus of the book.
"Sobre este título" puede pertenecer a otra edición de este libro.
- EditorialPearson Education Limited
- Año de publicación2000
- ISBN 10 0273639226
- ISBN 13 9780273639220
- EncuadernaciónTapa blanda
- IdiomaInglés
- Número de páginas432
- Contacto del fabricanteno disponible
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Service Operations Management
Publicado por
Financial Times/ Prentice Hall, 2000
ISBN 10: 0273639226
ISBN 13: 9780273639220
Antiguo o usado
Paperback
Librería: Reuseabook, Gloucester, GLOS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Grubby book may have mild dirt or some staining, mostly on the edges of pages. Nº de ref. del artículo: CHL9494891
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management
Publicado por
Financial Times/ Prentice Hall, 2000
ISBN 10: 0273639226
ISBN 13: 9780273639220
Antiguo o usado
Paperback
Librería: Reuseabook, Gloucester, GLOS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Grubby book may have mild dirt or some staining, mostly on the edges of pages. Damaged cover. The cover of is slightly damaged for instance a torn or bent corner. Nº de ref. del artículo: CHL9184228
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management
Publicado por
Pearson Education, Limited, 2000
ISBN 10: 0273639226
ISBN 13: 9780273639220
Antiguo o usado
Tapa blanda
Librería: Better World Books Ltd, Dunfermline, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. illustrated edition. Ships from the UK. Used book that is in clean, average condition without any missing pages. Nº de ref. del artículo: 49667064-20
Cantidad disponible: 1 disponibles
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Service Operations Management
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Fair. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration. Nº de ref. del artículo: GOR003187439
Cantidad disponible: 1 disponibles
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Service Operations Management
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR001844704
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management
Publicado por
Financial Times/ Prentice Hall, 2001
ISBN 10: 0273639226
ISBN 13: 9780273639220
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,900grams, ISBN:9780273639220. Nº de ref. del artículo: 9461765
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management
Publicado por
Financial Times/ Prentice Hall, 2001
ISBN 10: 0273639226
ISBN 13: 9780273639220
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pen & pencil markings. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,900grams, ISBN:9780273639220. Nº de ref. del artículo: 9819993
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Operations Management
Publicado por
Financial Times/ Prentice Hall, 2001
ISBN 10: 0273639226
ISBN 13: 9780273639220
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,900grams, ISBN:9780273639220. Nº de ref. del artículo: 9461764
Cantidad disponible: 1 disponibles
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Service Operations Management
Publicado por
Financial Times/ Prentice Hall 06/12/2000, 2000
ISBN 10: 0273639226
ISBN 13: 9780273639220
Antiguo o usado
Tapa blanda
Librería: AwesomeBooks, Wallingford, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Nº de ref. del artículo: 7719-9780273639220
Cantidad disponible: 2 disponibles
Imagen de archivo
Service Operations Management
Publicado por
Financial Times/ Prentice Hall 06/12/2000, 2000
ISBN 10: 0273639226
ISBN 13: 9780273639220
Antiguo o usado
Tapa blanda
Librería: Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Nº de ref. del artículo: 6545-9780273639220
Cantidad disponible: 2 disponibles