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Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management (Paperback) - Tapa blanda
Reseña del editor
Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology--and avoid the staggering costs of technology failure--you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You'll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. She gives you powerful tools for negotiating IT services more effectively, improving IT ROI, and escaping "captivity" to either internal or external IT providers. Coverage includes - Recognizing what excellent IT service looks like and assessing what you're getting now - Selecting the best IT service providers and services for your needs - Spotting and rectifying trouble with internal or external supplier relationships - Making sure you don't pay for services you don't need - Negotiating services, requirements, levels, price, quality, and delivery - Leveraging ITSM practices without losing focus on the business - Creating business-focused service reports and scorecards that focus on what matters most
Biografía del autor
Sharon Taylor, Chief Architect of ITIL V3 and Chief Examiner of ITIL qualifications, is one of the world's leading IT Service Management experts. She is now President of Aspect Group, Inc., a leading provider of ITSM services. Taylor served until recently as chair of itSMF International and spent eight years on itSMF chapter boards and itSMF committees, leading itSMF's growth and improvement. In 2008, she received itSMF UK's Paul Rappaport Award for outstanding commitment and Lifetime Achievement to IT Service Management.
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- EditorialPrentice Hall
- Año de publicación2017
- ISBN 10 0134769961
- ISBN 13 9780134769967
- EncuadernaciónTapa blanda
- IdiomaInglés
- Número de páginas208
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Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management
Publicado por
Pearson September 2017, 2017
ISBN 10: 0134769961
ISBN 13: 9780134769967
Antiguo o usado
Trade Paperback
Librería: The Book Garden, Bountiful, UT, Estados Unidos de America
Calificación del vendedor: 3 de 5 estrellas
Trade Paperback. Condición: Very Good - Cash. Light reader wear and rubbing to the edges, corners, covers, and pages. The book is in great condition! Stock photos may not look exactly like the book. Nº de ref. del artículo: 1109726
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management (Paperback)
Librería: SecondSale, Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Nº de ref. del artículo: 00028393539
Cantidad disponible: 1 disponibles