"Customer-Focused Quality: What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!
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Tom Hinton works with companies that want to create successful leaders and improve their business results through superior customer service and teamwork. Tom is the author of three best-selling books. He is also a frequent speaker at corporate and association meetings. Since 1987, Tom has delivered over 500 keynote programs around the world. Tom is president of the Customer Relations Institute, a San Diego-based consulting firm that specializes in helping clients achieve a reputation for greatness through superior customer service and performance excellence. He resides in San Diego, California.
Wini Schaeffer is the former Director of Customer-Focused Quality at Motorola, a Malcolm Baldrige Award winner. She resides in Dana Point, California.Review:
"If there's one book ... to help your company get on the right track to long-term success, this is it!" -- Book Review for Publisher
"It's nice to know that the advice and principles written in a book are still valid five years later." -- San Diego Business Journal
"Our company successfully used the principles from 'Customer-Focused Quality' to help us examine our strategic direction and improve our performance." -- Letter to authors/publisher
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Descripción Prentice Hall Trade. Hardcover. Estado de conservación: New. 013189630X Ships promptly. Nº de ref. de la librería HGT1826PHCM092916H0267A
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Descripción Prentice Hall Trade, 1993. Hardcover. Estado de conservación: New. Nº de ref. de la librería DADAX013189630X
Descripción Prentice Hall Trade, 1993. Hardcover. Estado de conservación: New. book. Nº de ref. de la librería M013189630X
Descripción Prentice Hall Trade, 1993. Hardcover. Estado de conservación: New. Never used!. Nº de ref. de la librería P11013189630X