For courses in Technical Customer Service, Marketing, and Sales.
Addressing the use of current technology in building customer loyalty such as call centers, web pages, and customer relationship management (CRM), this easily readable text explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. Techno-savvy readers will find this text provides a concise review of the mechanics and a liberal dose of application ideas. For those who are less familiar with technology, the material will teach basics needed to develop and sustain customer loyalty.
"Sinopsis" puede pertenecer a otra edición de este libro.
"(This book includes a good survey of technology that will impact the industry and customer loyalty. It was well written and very well presented . . . . Easy to understand." Rick C. Farr, Ph.D., Utah Valley State College "This book is informative-it contains lots of "to-do's" and "not-to-do's" . . . tips on how to do it right-not requiring huge technical knowledge-but how to make the right decisions or to evaluate decisions of others . . . ." - Sherron Bienvenue, Ph.D., International Training Consultant
For courses in Technical Customer Service, Marketing, and Sales. Addressing the use of current technology in building customer loyalty such as call centers, web pages, and customer relationship management (CRM), this easily readable text explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. Techno-savvy readers will find this text provides a concise review of the mechanics and a liberal dose of application ideas. For those who are less familiar with technology, the material will teach basics needed to develop and sustain customer loyalty.
"Sobre este título" puede pertenecer a otra edición de este libro.
EUR 6,00 gastos de envío desde Francia a España
Destinos, gastos y plazos de envíoEUR 38,21 gastos de envío desde Estados Unidos de America a España
Destinos, gastos y plazos de envíoLibrería: Ammareal, Morangis, Francia
Softcover. Condición: Très bon. Ancien livre de bibliothèque avec équipements. Edition 2004. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Edition 2004. Ammareal gives back up to 15% of this item's net price to charity organizations. Nº de ref. del artículo: G-466-616
Cantidad disponible: 1 disponibles
Librería: The Book Spot, Sioux Falls, MN, Estados Unidos de America
Paperback. Condición: New. Nº de ref. del artículo: Abebooks8596
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Librería: dsmbooks, Liverpool, Reino Unido
Paperback. Condición: New. New. book. Nº de ref. del artículo: D7S9-1-M-0130989908-6
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