Observing the User Experience: A Practitioner's Guide to User Research

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9780123848697: Observing the User Experience: A Practitioner's Guide to User Research

Book by Goodman Elizabeth Kuniavsky Mike Moed Andrea

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"In this second edition, the authors update an important contribution to the emerging discipline of user experience (UX) research…This book is one of many noteworthy titles from Morgan Kaufmann in this subject area. It is chock full of practical examples and advice for both novice and experienced practitioners." --ComputingReviews.com, January 2013

"Anyone even remotely interested in involving participants and observing their reaction and interaction with the product in order to enhance the overall user acceptance should deeply benefit from this book. I very much liked the practical examples, tables, and diagrams which have given this book a more vibrant feel and allowed the reader to feel like he can use this textbook directly in the practice of establishing some user experience tests. I think the textbook is profoundly informational and was a joy to read." --Software Engineering News, March 2012

"You'll like Mike Kuniavsky's broad selection of practical user research methods--presented clearly and usably. And you'll like his timing too: while recent books focus on the whys of user experience, many are now ready for the hows. Observing the User Experience does just that: It demonstrates how to discover what is in users' heads, and suggests how we might balance those considerations with business objectives." --Lou Rosenfeld, co-author of Information Architecture for the World Wide Web

"Wow! So many of the user experience research methods we have refined and used over the years are now organized and described in detail in one book. It is an essential reference for any practitioner." --Christian Rohrer, Manager, User Experience Research, Yahoo!

"Observing the User Experience provides the reader with a wealth of information. We now have a guideline that can be used to gain insight into those mysterious figures...our users. Knowing who our users are, what they need, and how they might use the things we build for them is the most important part of any product development cycle. Mike Kuniavsky's focus in this book is on the user experience as it relates to online interfaces, but ANYONE who builds ANYTHING can gain valuable knowledge from reading this book." --David Hoffer, Senior User Interface Designer, CTB/McGraw-Hill

"I love Observing the User Experience! This comprehensive guide approaches user experience research like never before, and is well-written, easy-to-read, and quite user friendly. It provides a real-world example of how research is done in just enough detail that it can both inform a CEO of the role of usability research as well as introduce methodology to someone starting out in the field. Bravo!"--Kelly Braun, Usability Manager, Ebay

"Mike Kuniavsky offers many practical procedures to conduct and analyze the results of your own custom usability tests. He shares lots of personal stories from the trenches, many of which are painfully ironic. The hope is that his knowledge will help spare you the pain of making the same mistakes others have made before you." --from the foreword by Lynda Weinman, Author and Founder, lynda.com, Inc.

"Kuniavsky presents information logically, often anticipating potential questions by providing extensive explanations. His text is readable and easily understandable. He incorporates interesting quotes from various scholars, keeping readers' interest by breaking up the strict presentation of information. The overall layout and conversational tone make the text an enjoyable read and useful reference." --Kalle Medhurst - Technical Communications

"The best general how-to handbook on user research remains Mike Kuniavsky's Observing the User Experience. For the reader who wants to integrate contextual design into a fast-paced development cycle, but isn't sure how, this book will be a godsend. Even when their advice can't be followed to the letter, the book, like the authors method, can be adapted to your needs." --Networker Magazine

"Mike Kuniavsky's Observing the User Experience: A Practitioner's Guide to User Research is a welcome addition to the half dozen essential books on my cubicle shelf. This book provides lucid, personable, experienced advice that could only come from a seasoned consultant who has seen the good, bad, and ugly of web and application design. Its purpose is to give a solid foundation to any design team in the crucial beginning stages of a project by answer the questions: How do we go about learning who our users are an what they really need? And how do we do this in a way that helps us make a strong case for our design decisions to the people in charge?" --Andrew Hinton

Reseña del editor:

Observing the User Experience: A Practitioner’s Guide to User Research aims to bridge the gap between what digital companies think they know about their users and the actual user experience. Individuals engaged in digital product and service development often fail to conduct user research. The book presents concepts and techniques to provide an understanding of how people experience products and services. The techniques are drawn from the worlds of human-computer interaction, marketing, and social sciences.

The book is organized into three parts. Part I discusses the benefits of end-user research and the ways it fits into the development of useful, desirable, and successful products. Part II presents techniques for understanding people’s needs, desires, and abilities. Part III explains the communication and application of research results. It suggests ways to sell companies and explains how user-centered design can make companies more efficient and profitable. This book is meant for people involved with their products’ user experience, including program managers, designers, marketing managers, information architects, programmers, consultants, and investors.



  • Explains how to create usable products that are still original, creative, and unique
  • A valuable resource for designers, developers, project managers - anyone in a position where their work comes in direct contact with the end user
  • Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively
  • Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users

"Sobre este título" puede pertenecer a otra edición de este libro.

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1.

Mike Kuniavsky, Andrea Moed, Elizabeth Goodman
Editorial: ELSEVIER SCIENCE TECHNOLOGY, United States (2012)
ISBN 10: 0123848695 ISBN 13: 9780123848697
Nuevos Paperback Cantidad: 10
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Descripción ELSEVIER SCIENCE TECHNOLOGY, United States, 2012. Paperback. Estado de conservación: New. 2nd Revised edition. 234 x 188 mm. Language: English . Brand New Book. Observing the User Experience: A Practitioner s Guide to User Research aims to bridge the gap between what digital companies think they know about their users and the actual user experience. Individuals engaged in digital product and service development often fail to conduct user research. The book presents concepts and techniques to provide an understanding of how people experience products and services. The techniques are drawn from the worlds of human-computer interaction, marketing, and social sciences. The book is organized into three parts. Part I discusses the benefits of end-user research and the ways it fits into the development of useful, desirable, and successful products. Part II presents techniques for understanding people s needs, desires, and abilities. Part III explains the communication and application of research results. It suggests ways to sell companies and explains how user-centered design can make companies more efficient and profitable. This book is meant for people involved with their products user experience, including program managers, designers, marketing managers, information architects, programmers, consultants, and investors. * Explains how to create usable products that are still original, creative, and unique* A valuable resource for designers, developers, project managers - anyone in a position where their work comes in direct contact with the end user* Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively* Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users. Nº de ref. de la librería AA59780123848697

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2.

Mike Kuniavsky, Andrea Moed, Elizabeth Goodman
Editorial: ELSEVIER SCIENCE TECHNOLOGY, United States (2012)
ISBN 10: 0123848695 ISBN 13: 9780123848697
Nuevos Paperback Cantidad: 10
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The Book Depository US
(London, Reino Unido)
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Descripción ELSEVIER SCIENCE TECHNOLOGY, United States, 2012. Paperback. Estado de conservación: New. 2nd Revised edition. 234 x 188 mm. Language: English . Brand New Book. Observing the User Experience: A Practitioner s Guide to User Research aims to bridge the gap between what digital companies think they know about their users and the actual user experience. Individuals engaged in digital product and service development often fail to conduct user research. The book presents concepts and techniques to provide an understanding of how people experience products and services. The techniques are drawn from the worlds of human-computer interaction, marketing, and social sciences. The book is organized into three parts. Part I discusses the benefits of end-user research and the ways it fits into the development of useful, desirable, and successful products. Part II presents techniques for understanding people s needs, desires, and abilities. Part III explains the communication and application of research results. It suggests ways to sell companies and explains how user-centered design can make companies more efficient and profitable. This book is meant for people involved with their products user experience, including program managers, designers, marketing managers, information architects, programmers, consultants, and investors. Nº de ref. de la librería AA59780123848697

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3.

Mike Kuniavsky, Andrea Moed, Elizabeth Goodman
Editorial: Elsevier Science & Technology 2012-09-24, San Francisco (2012)
ISBN 10: 0123848695 ISBN 13: 9780123848697
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Blackwell's
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Descripción Elsevier Science & Technology 2012-09-24, San Francisco, 2012. paperback. Estado de conservación: New. Nº de ref. de la librería 9780123848697

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Kuniavsky, Mike; Moed, Andrea; Kuniavsky, Mike;moed, Andrea;goodman, Elizabeth; Goodman, Elizabeth
ISBN 10: 0123848695 ISBN 13: 9780123848697
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Descripción Estado de conservación: New. Nº de ref. de la librería 17997705-n

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Mike Kuniavsky, Andrea Moed, Elizabeth Goodman
Editorial: Elsevier Science & Technology
ISBN 10: 0123848695 ISBN 13: 9780123848697
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Descripción Elsevier Science & Technology. Paperback. Estado de conservación: new. BRAND NEW, Observing the User Experience: A Practitioner's Guide to User Research (2nd Revised edition), Mike Kuniavsky, Andrea Moed, Elizabeth Goodman, Observing the User Experience: A Practitioner's Guide to User Research aims to bridge the gap between what digital companies think they know about their users and the actual user experience. Individuals engaged in digital product and service development often fail to conduct user research. The book presents concepts and techniques to provide an understanding of how people experience products and services. The techniques are drawn from the worlds of human-computer interaction, marketing, and social sciences. The book is organized into three parts. Part I discusses the benefits of end-user research and the ways it fits into the development of useful, desirable, and successful products. Part II presents techniques for understanding people's needs, desires, and abilities. Part III explains the communication and application of research results. It suggests ways to sell companies and explains how user-centered design can make companies more efficient and profitable. This book is meant for people involved with their products' user experience, including program managers, designers, marketing managers, information architects, programmers, consultants, and investors. Explains how to create usable products that are still original, creative, and unique A valuable resource for designers, developers, project managers-anyone in a position where their work comes in direct contact with the end user. Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users. Nº de ref. de la librería B9780123848697

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Mike Kuniavsky,Elizabeth Goodman,Andrea Moed
Editorial: Morgan Kaufmann 2012-09-24 (2012)
ISBN 10: 0123848695 ISBN 13: 9780123848697
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Descripción Morgan Kaufmann 2012-09-24, 2012. Estado de conservación: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Nº de ref. de la librería NU-LBR-01113254

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Mike Kuniavsky
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Descripción Paperback. Estado de conservación: New. Not Signed; Observing the User Experience: A Practitioner's Guide to User Research aims to bridge the gap between what digital companies think they know about their users and the actual user experience. Individuals engaged in digital product and service development often fail to conduct user research. The book. book. Nº de ref. de la librería ria9780123848697_rkm

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Andrea Moed; Elizabeth Goodman; Mike Kuniavsky
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Descripción Estado de conservación: New. Depending on your location, this item may ship from the US or UK. Nº de ref. de la librería 97801238486970000000

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Goodman, Elizabeth
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Descripción Estado de conservación: Brand New. Brand New Original US Edition, Perfect Condition. Printed in English. Excellent Quality, Service and customer satisfaction guaranteed!. Nº de ref. de la librería AIND-67064

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10.

Mike Kuniavsky
Editorial: Oxford Elsevier LTD Sep 2012 (2012)
ISBN 10: 0123848695 ISBN 13: 9780123848697
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Descripción Oxford Elsevier LTD Sep 2012, 2012. Taschenbuch. Estado de conservación: Neu. 236x191x32 mm. Neuware - Observing the User Experience: A Practitioner's Guide to User Research aims to bridge the gap between what digital companies think they know about their users and the actual user experience. Individuals engaged in digital product and service development often fail to conduct user research. The book presents concepts and techniques to provide an understanding of how people experience products and services. The techniques are drawn from the worlds of human-computer interaction, marketing, and social sciences. The book is organized into three parts. Part I discusses the benefits of end-user research and the ways it fits into the development of useful, desirable, and successful products. Part II presents techniques for understanding people's needs, desires, and abilities. Part III explains the communication and application of research results. It suggests ways to sell companies and explains how user-centered design can make companies more efficient and profitable. This book is meant for people involved with their products' user experience, including program managers, designers, marketing managers, information architects, programmers, consultants, and investors. Explains how to create usable products that are still original, creative, and unique A valuable resource for designers, developers, project managers - anyone in a position where their work comes in direct contact with the end user Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users Observing the User Experience: A Practitioner's Guide to User Research aims to bridge the gap between what digital companies think they know about their users and the actual user experience. Individuals engaged in digital product and service development often fail to conduct user research. The book presents concepts and techniques to provide an understanding of how people experience products and services. The techniques are drawn from the worlds of human-computer interaction, marketing, and social sciences. The book is organized into three parts. Part I discusses the benefits of end-user research and the ways it fits into the development of useful, desirable, and successful products. Part II presents techniques for understanding people's needs, desires, and abilities. Part III explains the communication and application of research results. It suggests ways to sell companies and explains how user-centered design can make companies more efficient and profitable. This book is meant for people involved with their products' user experience, including program managers, designers, marketing managers, information architects, programmers, consultants, and investors. Explains how to create usable products that are still original, creative, and unique A valuable resource for designers, developers, project managers - anyone in a position where their work comes in direct contact with the end user Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users 585 pp. Englisch. Nº de ref. de la librería 9780123848697

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