Agile project and service management: delivering IT services using PRINCE2, ITIL and DSDM - Tapa blanda

This new edition of Agile Project and Service Management shows how to integrate three of the top best practice approaches for delivering business change and managing IT services integrate effectively to add value to organizations. Based on the updated DSDM Agile Project Framework ®, the PRINCE2 ® project management method and ITIL®, the best practice approach for IT Service Management, this publication shows how to combine these three approaches effectively, and get the best out of the guidance.

This title supersedes Agile Project and Service Management published July 2010, ISBN 9780113310975.

Key Benefits

The publication has been updated with the latest DSDM guidelines

Contains a valuable roadmap for using the PRINCE2, ITIL, and DSDM in a project

Real life case studies from companies who have integrated all, or some, of the frameworks

Practical guidance, as well as theoretical content

Checklists and lessons learned which can be transposed directly to the real environment

Describes the issues that arise from implementing each framework, how they fit together, and their specific benefits

Aligns with ITIL 2011, the latest guidance

The publication has been extensively reviewed by key experts in project management, ITSM, and agile fields

Uses a fictional company to examine, in detail, the practical considerations, benefits and difficulties in implementing the frameworks

Updated figures and tables throughout