David Cannon ITIL Service Strategy

ISBN 13: 9780113313044

ITIL Service Strategy

3,28 valoración promedio
( 29 valoraciones por Goodreads )
 
9780113313044: ITIL Service Strategy

ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Summary of Updates from the Author The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.

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About the Author:

Summary of Updates from the Author The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.

Review:

The ITIL Service Strategy book absolutely had significant improvement making it a great deal easier to read. Overall there is improved consistency between the five books. Bradley Laatsch, HP --Best Management Pratice

Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively. Helen Sussex, Logica --Best Management Pratice

It is much easier to read through ITIL Service Strategy and get a sense of what one would need to do to be more strategic in service management. It is far less theoretic and more practical. Maggie Kneller --Best Management Pratice

Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively. Helen Sussex, Logica --Best Management Pratice

It is much easier to read through ITIL Service Strategy and get a sense of what one would need to do to be more strategic in service management. It is far less theoretic and more practical. Maggie Kneller --Best Management Pratice

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Descripción The Stationery Office Books (Agencies), United Kingdom, 2011. Paperback. Estado de conservación: New. 2nd ed.. Language: English . Brand New Book. The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Nº de ref. de la librería CBL9780113313044

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The Cabinet Office
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Descripción The Stationery Office Books (Agencies), United Kingdom, 2011. Paperback. Estado de conservación: New. 2nd ed.. Language: English . Brand New Book. The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Nº de ref. de la librería CBL9780113313044

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Descripción The Stationery Office Books (Agencies), 2011. PAP. Estado de conservación: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Nº de ref. de la librería GB-9780113313044

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Descripción The Stationery Office 2011-07-29, London, 2011. paperback. Estado de conservación: New. Nº de ref. de la librería 9780113313044

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Descripción The Stationery Office Books (Agencies), 2011. Estado de conservación: New. 2011. 2nd. Paperback. Num Pages: 483 pages, Illustrations. BIC Classification: GLC; UTF. Category: (P) Professional & Vocational. Dimension: 217 x 280 x 27. Weight in Grams: 1758. . . . . . . Nº de ref. de la librería V9780113313044

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Descripción The Stationery Office, 2011. Paperback. Estado de conservación: Brand New. 2nd edition. 469 pages. 10.90x8.50x1.20 inches. In Stock. Nº de ref. de la librería __0113313047

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